Procurement Officer - Query Support

Wilhelmsen group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global maritime services company is seeking a finance professional to manage vendor accounts and ensure timely payments. The role involves strong stakeholder management, analytical skills, and familiarity with procurement systems. Candidates should possess a diploma or degree in relevant fields and have experience in a Shared Services Center environment.

Qualifications

• Good command of English.
• Previous experience in a Shared Services Center (SSC) environment.
• Flexible and innovative thinker, comfortable working under pressure.

Responsibilities

• Ensure reconciliation of vendors' Statements of Accounts is conducted regularly.
• Respond to queries from internal/external stakeholders and vendors.
• Act as an intermediary between vendors and WSM on invoice-related matters.

Skills

Stakeholder management

Organizational abilities

Analytical skills

Problem-solving skills

Interpersonal skills

Ownership

Education

Diploma/Degree in Commerce, Business Administration, Accounting, or Finance

Tools

Excel

SAP

ServiceNow

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

About Us

Wilhelmsen Ship Management is one of the world’s largest third-party ship managers, originating from Oslo, Norway, with over 20,000 employees, including our seafarers. We manage a portfolio of more than 450 vessels and provide comprehensive global maritime services, supporting over half of the merchant fleet with essential products and services, including crew and technical management for some of the largest and most complex vessels ever to sail.

We offer a vibrant work environment characterized by strong leadership, collaboration, career development opportunities, work-life balance, and engaging challenges. All team members are empowered to influence each other, aligned with our Company’s values and vision.

Main Responsibilities and Tasks

• Ensure the reconciliation of vendors' Statements of Accounts is conducted regularly and promptly, including requesting and following up on SOAs with approved vendors.
• Respond to queries from internal/external stakeholders and vendors within the set turnaround KPI.
• Address all payment queries and ensure outstanding payments are made on time, in accordance with the payment terms.
• Send reminders to Purchase Order / Invoice Approvers for all unpaid invoices, measure Approval Turnaround time, and follow up systematically.
• Act as an intermediary between vendors and WSM on invoice-related matters.
• Serve as an expeditor within WSM to ensure the Procure-to-Pay cycle is completed with prompt payments.
• Perform other duties and tasks as assigned.

Accountabilities

• Reconciliation of SOA will be a key performance measure.
• Query ticket turnaround time in the ServiceNow system will be monitored.
• Improvement in Approval Turnaround Time will be tracked.
• Contribution to WSM Procure-to-Pay turnaround time improvements will be assessed.

Qualifications

Mandatory Requirements

• Diploma/Degree in Commerce, Business Administration, Accounting, or Finance.
• Good command of English.
• Strong stakeholder management skills.
• Excellent organizational abilities.
• Strong analytical and problem-solving skills.
• Highly driven and determined.
• Solution-oriented mindset.
• Excellent interpersonal skills to work effectively with diverse personalities and cultures.
• Flexible and innovative thinker, comfortable working under pressure.
• Proactive with a strong sense of ownership.
• Previous experience in a Shared Services Center (SSC) environment.

Process Involvement

Familiarity with business systems used within Procurement, including BASSnet, EyeShare, ServiceNow, Excel, Word, and SAP.