Processing Services Specialist, Worker’s Compensation Claims

Liberty Specialty Markets; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global insurance provider in Kuala Lumpur is seeking a Processing Services Specialist for Worker’s Compensation Claims. The role involves managing claims processes in Singapore, emphasizing teamwork and compliance. Ideal candidates will possess qualifications in Insurance or Business, and strong English communication skills. The company offers a dynamic work culture with ongoing training and competitive benefits, making it an attractive place for both experienced professionals and fresh graduates.

Benefits

Comprehensive remuneration package

Health and wellness programs

Team building and social activities

Qualifications

• Tertiary qualifications in relevant fields are highly desirable.
• Certification in General Insurance issued by SCI is preferable.
• Prior experience in handling general insurance claims is desired.
• Engaged in continual process improvements and flexible with changes.

Responsibilities

• Manage claims handling processes for Singapore Work Injury Compensation.
• Establish and maintain effective relationships with internal stakeholders.
• Contribute to a strong teamwork culture and participate in ongoing training.
• Ensure compliance with legal and corporate requirements.

Skills

Sound English communication skills

Attention to detail

Customer focus

Strong communication and interpersonal skills

Education

Qualifications in Insurance, Business, or related discipline

Certification in General Insurance

Job description

Processing Services Specialist, Worker’s Compensation Claims

Liberty Specialty Markets – Kuala Lumpur, Kuala Lumpur

Liberty Specialty Markets, offers specialty and commercial line insurance and reinsurance across Asia Pacific.

Find out what it takes to be part of a global Fortune 100 company that exists to help people embrace today and confidently pursue tomorrow.

A truly great place to work based on team-work culture.

Attractive and competitive salary and benefits.

WHY JOIN US:

You will experience an integrated and fun team culture where ongoing learning is a focus at Liberty. You will benefit from on the job training, technical training, soft skills training and formal higher education support.

Liberty offers a comprehensive remuneration proposition including Bonus, The Liberty Wellness Program with Health & Medical for our employees and their immediate family.

Liberty hosts quarterly office team building and social activities, Friday relaxed business attire and the Liberty pantry are stocked with snacks, cold drinks, weekly fresh juice, coffee machines and tea supplies to make Liberty a truly great place to work.

JOB DESCRIPTION:

We are looking for a Processing Services Claims Specialist to join our team to manage our claims handling processes and requirements across Singapore Work Injury Compensation. In this role you will be supporting the Liberty Claims teams specifically in Singapore region. If you are a good communicator and enjoy working in a dynamic, hardworking and supportive team environment we look forward to hearing from you. Fresh graduates are welcomed to apply as well if you are looking to explore specialty claims. Relevant training will be provided as well, depending on your background.

The role:

Claims handling responsibilities include - recommending/establishing adequate reserves for indemnity (and in some instance, expense and recovery claims), raising appropriate payments, managing defined categories of losses and recoveries in accordance with modified claims handling requirements, determining policy coverage, authorising payments in accordance with internal processes and within scope of authority.

Team relationships – Establish and maintain a highly effective and responsive working relationship with all internal stakeholders and prioritise work commitments to ensure daily workflows are maintained and KPI/SLA’s are delivered.

Team contribution - Abide by all training guides and contribute to an effective and strong team-work culture designed to help each other grow and develop. Join the team for ongoing training, company and social events and celebrations.

Compliance - with all legal, statutory and corporate affairs requirements.

About you:

Qualifications (tertiary, certificate, diploma) in Insurance, Business or other related discipline is highly desirable.

Possessed a Certification in General Insurance issued by SCI is preferable.

Prior experience in handling general insurance claims is desired, but not necessarily a requirement.

Sound English communication skills (written and spoken) required as you will be liaising with English speaking stakeholders.

High level of customer focus, attention to detail and accuracy skills required.

Engaged and committed to continual process improvements.

Focused on quality outcomes in communications and all systems related transactions.

Willingness to be flexible with changes to work arrangement according to business needs.

Strong communication and interpersonal skills with proven ability to deal with stakeholders in a professional, efficient and friendly manner.

A team player eager to join a great group of motivated professionals in a rewarding and fun work environment.

WHAT NEXT?

If you believe you can make a positive contribution to our team and want to be part of Liberty’s exciting future we would love to hear from you.

Please click APPLY NOW and attach your resume.

Agencies – We’ve got this covered!

We care about your privacy and the protection of your information. Our Privacy Policy is available at https://www.libertyspecialtymarketsap.com/footer/privacy-policy/. By submitting an application for this role, you confirm that you have read, understood and consent to our Privacy Policy and further, that we may store any information you provide in the cloud and/or a third party platform used by the Liberty Mutual Group. You also agree that we may transfer your information to another country, including a country with different privacy laws to that of your own. You further agree that we may store your information for a period of up to 5 years and that we may contact you about relevant employment opportunities with the Liberty Mutual Group.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.