Process Executive - Provider Relations - Cantonese

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A global technology company is seeking a Process Executive in Kuala Lumpur to manage inquiries from network providers regarding medical cards and claims. The ideal candidate should have strong communication skills and at least 1 year of experience in healthcare or provider relations. Proficiency in Cantonese is required. This role offers a great opportunity for those willing to tackle new challenges.

Qualifications

• Must be native or proficient in Cantonese.
• 1 year of experience in provider relations or health insurance.

Responsibilities

• Handle phone call and email inquiries from network providers.
• Provide information on pre-authorization status and claims.
• Update and maintain accurate records of all inquiries.

Skills

Communication skills

Negotiation skills

Analytical skills

Problem-solving skills

Job description

Job Title: Process Executive - Provider Relations - Cantonese

Location: Malaysia

Language: Must be native or proficient in Cantonese.

Summary

Handle enquiries from network providers including but not limited to card acceptance / PA / outstanding claim status / contractual & fee review.

Key Roles and Responsibilities

• Handle phone call and email enquiries from our network provider regarding the medical cards, pre-authorization, referrals.
• Handle enquiries related to contract renewal, fee review, portal access and movement notice.
• Provide information on pre-authorization status, Guarantee of Payment Letter and claims.
• Update and maintain accurate records of all inquiries and provider list.

Experience

• With 1 year of experience in provider relations or health insurance.
• Good communication and negotiation skills.
• Good analytical and problem-solving skills.
• Presentable and mature presentation.
• Outgoing personality and willing to accept new challenges.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

#LI-CTSAPAC