Process Executive - Japanese/ Mandarin Speaker

Cognizant; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global technology company in Kuala Lumpur seeks a Process Executive fluent in Japanese and Mandarin. Responsibilities include managing transportation data and ensuring quality standards. Candidates must have strong English skills and a keen attention to detail. This position offers remote work but may require initial travel for training.

Qualifications

• Advanced proficiency in Japanese and Mandarin in speaking, reading, and writing.
• High fluency in English for tools and documentation.
• Good understanding of public transport systems.
• Skilled in using various online research tools.
• Meticulous with a keen attention to detail.

Responsibilities

• Create and update transportation disruptions in internal tools.
• Ensure quality outputs meeting KPIs and SLAs.
• Refer to internal knowledge base for process improvement.
• Proactively raise discrepancies or issues.
• Meet deadlines for projects and tasks.

Skills

Japanese proficiency

Mandarin proficiency

English fluency

Research skills

Communication skills

Attention to detail

Self-motivation

Adaptability

Education

Graduation / 13 years of education

Tools

QGIS skills

MAC OS X experience

Job description

Overview

Role: Process Executive - Japanese/ Mandarin Speaker

Location: KL, Malaysia (Remote)

Job Summary:

Imagine what you could do here. With Cognizant partnering with our client, great ideas have a way of becoming great products, services, and customer experiences very quickly. We manage 24/7 real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries given by our client. This is a rotational shift-based work schedule.

Responsibilities

1. Data entry: Creating, updating, expiring transportation disruptions and road incidents using your primary and English language via our internal tools while ensuring the following responsibilities below are met:
2. Quality: Ensuring quality outputs and meeting required AHT / KPI / SLA
3. Knowledge: Referring to our internal knowledge base to improve your knowledge. Passing the monthly internal process knowledge test.
4. Proactiveness: Proactively raise any discrepancies, issues or bugs.
5. Efficiency: Meeting datelines for any given project or task

Essential Skills

1. [Japanese and Mandarin] proficiency: Advance level in speaking, reading and writing.
2. High English language fluency is a requirement as all tools, communications, documentations and training are all in English.
3. Have a good understanding of all forms of public transport.
4. Skilled researcher and comfortable using a variety of online sources in various languages.
5. Good communication skills.
6. Keen attention to detail and very meticulous.
7. Self-motivated and responsible.
8. Able to maintain positive attitude and attention to detail when performing repetitive tasks
9. Adaptable and able to learn new projects and processes.

Nice to Have Skills

1. Customer service background (Communications team) preferred, but not necessary.
2. QGIS skills preferable.
3. Second language (if required as per Project Scope above).
4. MAC OS X experience preferred
5. Incident management experience is a big plus
6. 1-year technical support or other problem-solving experience preferred, not necessary

Qualifications

Graduation / 13 years of education is the minimum qualification requirement

Travel

Travel MAY BE required for first day induction and device collections. Compulsory to relocate to Kuala Lumpur.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we\'re improving everyday life. See how at www.cognizant.com or @cognizant.