Process Executive ( E-Commerce Operations)

Cognizant; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading global technology firm in Kuala Lumpur seeks a Process Executive focused on E-Commerce Operations. The ideal candidate will conduct audits and ensure compliance with legal and platform standards in a fast-paced environment. Key responsibilities include performing risk audits, identifying prohibited goods, and maintaining high-quality vendor performance. Successful applicants should be detail-oriented with strong analytical skills and have 6 months to 2 years of relevant experience. A High School Diploma is required, with a preference for a college degree.

Qualifications

• Minimum 6 months to 2 years of experience in relevant roles.
• High proficiency in using digital tools for reporting.
• Strong analytical skills and attention to detail.

Responsibilities

• Perform risk audits of product listings.
• Identify and flag prohibited goods.
• Ensure compliance with regulatory standards.
• Conduct quality control inspections.
• Document findings and suggest improvements.

Skills

Content review

E-commerce operations

Auditing

Compliance

Analytical skills

Education

High School Diploma

Tools

Digital productivity tools

Job description

Job Title: Process Executive (E-Commerce Operations)

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross‑border e‑commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform‑related risks. Your work will touch upon: Cross‑Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description

• Audit & Review Content: Perform comprehensive risk audits of product listings across the e‑commerce platform.
• Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.
• Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.
• Product Safety: Ensuring listings adhere to mandatory safety standards.
• Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
• Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high‑priority auditing scenarios to ensure accuracy and compliance across our audit vendors:
  • Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
  • Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
  • Priority Audits: Perform random sampling inspections on time‑sensitive, high‑risk audit streams, particularly those concerning sanctions and customer complaints.
• Decision Making: Make well‑balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures; review of sensitive content sometimes involving graphic or disturbing subject matter.
• Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non‑compliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

Qualification & Experience

• Minimum 6 months – 2 years of professional work experience in content review, e‑commerce operations, auditing, compliance, or a quality control role or equivalent.
• High School Diploma or equivalent (College/University degree preferred).
• Demonstrated ability to understand and apply complex policies and guidelines consistently.
• High proficiency in using common digital productivity tools and systems for tracking and reporting.
• Exceptional attention to detail and strong analytical skills.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast‑changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.