Process Executive ( E-Commerce Operations)

Cognizant Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading IT services firm in Kuala Lumpur is seeking a Process Executive (E-Commerce Operations) to maintain compliance and integrity across its global e-commerce platform. The candidate will conduct audits, flag policy violations, and ensure product listings adhere to safety regulations. This role requires 6 months to 2 years of experience in content review or compliance, alongside a high school diploma (or equivalent), and strong analytical skills. Join a dynamic team focused on continuous improvement and regulatory adherence.

Qualifications

• 6 months to 2 years of experience in E-Commerce operations or compliance.
• Ability to apply complex policies consistently.
• Proficient in tracking and reporting systems.

Responsibilities

• Perform comprehensive risk audits of product listings.
• Identify and flag restricted items.
• Ensure compliance with safety standards.
• Document audit findings and provide feedback for improvements.
• Conduct quality control inspections to ensure accuracy.

Skills

Attention to detail

Analytical skills

Understanding complex policies

Education

High School Diploma or equivalent

College/University degree

Tools

Digital productivity tools

Job description

Process Executive (E-Commerce Operations)

Job Title: Process Executive (E-Commerce Operations)

As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross-border e-commerce platform. Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform-related risks. Your work will touch upon: Cross-Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Job Description

• Audit & Review Content: Perform comprehensive risk audits of product listings across the e-commerce platform.
• Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.
• Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.
• Product Safety: Ensuring listings adhere to mandatory safety standards.
• Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
• Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high-priority auditing scenarios to ensure accuracy and compliance across our audit vendors:
  • Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
  • Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
  • Priority Audits: Perform random sampling inspections on time-sensitive, high-risk audit streams, particularly those concerning sanctions and customer complaints.
• Decision Making: Make well-balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.
• Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non-compliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.

Qualification & Experience:

• Minimum 6 months - 2 years of professional work experience in content review E-Commerce operations, auditing, compliance, or a quality control role or equivalent.
• High School Diploma or equivalent (College/University degree preferred).
• Demonstrated ability to understand and apply complex policies and guidelines consistently.
• High proficiency in using common digital productivity tools and systems for tracking and reporting.
• Exceptional attention to detail and strong analytical skills.

About Cognizant: Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we are improving everyday life. See how at www.cognizant.com or @cognizant.