Process Executive/Content Reviewer (Japanese language)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology company is seeking a Process Executive/Content Reviewer in Kuala Lumpur. The role involves reviewing and verifying listings, analyzing data, and adhering to quality metrics. Requires proficiency in Japanese and strong communication skills. This position offers opportunities to work collaboratively in a dynamic environment and meet strict quality standards.

Qualifications

• Proficiency in Japanese is mandatory.
• Experience in data analysis is a plus.
• Customer service exposure is beneficial.

Responsibilities

• Verify and review information as per policy and guidelines.
• Resolve user reports and queries.
• Identify spam trends and escalate to relevant teams.
• Meet quality and productivity targets.

Skills

Excellent written, reading & spoken communication skills in English

Communication skills in Japanese

Ability to handle multiple tasks

Interpersonal skills

Attention to detail

Strong keyboard skills

Job description

Overview

Role: Process Executive/Content Reviewer (Japanese language)

Location: KL, Malaysia

Summary

The project involves reviewing attributes for features in the Largest Technology giant Maps. As part of the contractual obligations, the client expects the team to follow certain policy guidelines, meet quality, Productivity, and 0 escalation.

Core Competencies

• Excellent written, reading & spoken communications skills in English &/ Required Language (Japanese is a must) and understanding of local culture.
• The ability to handle multiple tasks simultaneously and competing priorities effectively under pressure and short timelines.
• Great interpersonal.
• Excellent attendance record.
• Excellent timekeeping.
• Possess the ability to work in a team environment as well as independently.
• Sense of ownership and pride in your performance and its impact on the team.
• Experience in data analysis and reports (not mandatory).
• Have extensive exposure to customer service (not mandatory).
• Set a healthy environment in the team and positive mind frame in the individual.
• Ability to work in a fast-paced, constantly evolving environment.
• Proven track record of exceptional performance and high productivity.
• Quick learning and understanding complex processes.

Roles & Responsibilities

• Listing Review (Verify and review information as per policy and guidelines).
• Analyze the data, reviews, moderated and fixes relevant data, Resolves user reports and queries.
• Basic Listing Review.
• Listing verification. Identify spam trends and escalate to relevant teams.
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets.
• Gather information via outbound calls to businesses.
• Work collaboratively with the Team Leads

Other requirements

• Candidate should be comfortable to work in normal working hours and work overtime.
• Ability to work with a high degree of accuracy (great attention to detail / content review).
• Ability to work in a fast-paced environment with minimal supervision.
• Customer service orientation and ability to work in a team.
• Strong keyboard and analytical skills.
• Ability to perform in adverse situations.

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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