PRESBYOND Clinical Application & Workflow Specialist, Southeast Asia

ZEISS; Selangor; On-site; MYR 80,000 - 110,000; Full time

Job summary

A global optical company is looking for a PRESBYOND Clinical Application & Workflow Specialist in Malaysia to enhance clinical excellence and workflow execution. The role includes training surgeons and optometrists, developing clinical SOPs, and providing on-site support to ensure optimal treatment outcomes. Candidates should possess strong training and communication skills, go through role plays, and help local teams improve their clinical capabilities. A passion for patient-care and optical technologies is essential.

Qualifications

• Ability to train surgeons and optometrists on technical systems and protocols.
• Experience in conducting product demonstrations and training.
• Strong communication skills for patient-friendly interactions.

Responsibilities

• Deliver training on PRESBYOND treatment workflows and protocols.
• Support in developing and optimizing clinical SOPs.
• Conduct role plays and workshops for clinical teams.

Skills

Clinical Excellence

Training Experience

Patient Communication

Workflow Optimization

Capability Building

Job description

PRESBYOND Clinical Application & Workflow Specialist, Southeast Asia

Clinical Application & Optometric Workflow Support

Ensure clinical excellence, repeatable outcomes, and seamless workflow execution.

Deliver deep-dive training on the PRESBYOND treatment workflow, including patient selection, refraction protocols, centration, cyclotorsion, treatment planning, and outcome interpretation.

Train surgeons and optometrists on excimer setup, MEL90 PRESBYOND parameters, and refractive planning techniques.

Provide on-site case support and evaluations to optimize early outcomes and build surgeon confidence.

Develop standardized clinical SOPs, surgeon guides, and pre/post-op best-practice protocols.

Support optometrists on accurate refraction, binocular balancing, aberration considerations, and suitability assessment.

Conduct product demonstrations, presentations, and trainings for ZEISS PRESBYOND, ZEISS Refractive devices and ZEISS Refractive Workflows.

In-Clinic Practice Development Consulting (PDC) Excellence

Improve conversion, expectation management, and patient understanding at every touchpoint.

Train counsellors, optometrists, and call-center agents on patient-friendly PRESBYOND communication.

Conduct regular role plays, objection handling sessions, and counselling confidence workshops.

Develop scripts and communication frameworks for enquiry handling, adaptation expectations, visual performance, and comparison vs. monovision.

Create and deploy PRESBYOND patient-journey materials (digital + physical), and track usage impact.

Guide clinics in designing end-to-end patient experience to improve counselling efficiency and satisfaction.

Training & Capability Building for Local Country Teams

Build strong local expertise and ensure sustainable adoption through internal upskilling.

Train local Sales, CAS, PDC, and Marketing teams on PRESBYOND clinical fundamentals, workflow, patient profiles, and best practices. This may include; product training, application training and providing relevant clinical papers, product technical specifications, competitor analysis and fight cards

Develop “train-the-trainer” programs to ensure consistent knowledge transfer within each country.

Provide field coaching during clinic visits to strengthen team confidence and competence.

Conduct quarterly capability assessments and recommend targeted development plans for each market.

Lead cross-functional learning sessions (clinical + PDC + marketing) to align teams on category-building strategies.

Document and share best practices across countries to harmonize PRESBYOND execution regionally.

Conduct market scanning to report competitors’ activities, analysis & market trend for management decision making

Identifying and building potential KOLs for various local and regional symposiums together with Professional Education.

Any other duties & responsibilities as assigned by the management