Presales Manager SAAS Product

Shenzhen Hexun Huagu Information Technology Co/ 深圳市和讯华谷信息技术有限公司; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in APAC is seeking a Presales Product Manager to bridge the gap between technical insight and customer needs. This role involves providing presales technical support, designing solutions, and collaborating with sales for successful project implementation. The ideal candidate will possess a bachelor's degree in Computer Science or related fields and have 3-5 years’ experience in presales support for enterprise software or cloud services. Bilingual fluency in English and Chinese is required, along with proficiency in programming languages such as Java, Objective-C, or Swift.

Qualifications

• 3–5+ years of experience in the Software/IT industry with presales support.
• Proven track record in enterprise software and SaaS/Cloud services.
• Strong logical thinking and the ability to quickly grasp customer scenarios.

Responsibilities

• Lead technical support during the sales cycle, including requirement analysis.
• Design technical solutions based on EngageLab’s product suite.
• Prepare technical proposals and product presentation materials.
• Conduct product demonstrations and customer training sessions.
• Collect and analyze customer requirements for product optimization.

Skills

Java

Objective-C

Swift

Technical writing

Presentation skills

Problem-solving

Bilingual fluency in English and Chinese

Education

Bachelor’s degree in Computer Science, Software Engineering, or related field

Job description

Overview

We are seeking a Presales Product Manager who bridges the gap between technical expertise and a customer-centric mindset. In this role, you will provide professional presales technical support and solution design for the EngageLab (SaaS product line).

Acting as both a technical consultant and product expert, you will gain deep insights into customers' business scenarios, design tailored solutions, and support the sales team throughout the entire process—from technical validation to commercial implementation. Your efforts will be pivotal in driving EngageLab’s business expansion across the APAC region and surrounding markets.

Responsibilities

• Lead the end-to-end technical support during the sales cycle, including requirement analysis, technical consultation, solution design, and product demonstrations.
• Design comprehensive technical solutions based on EngageLab’s product suite (Push Notifications, WhatsApp Business API, Email/SMS, Marketing Automation, etc.) to meet specific customer use cases.
• Prepare technical proposals, product presentation materials, and technical documentation for tenders (RFP/RFI).
• Product Demonstration & Customer Training: Conduct product demos and Proof of Concepts (PoC) to showcase the product’s value proposition and technical advantages.
• Organize technical training sessions and workshops to enhance product awareness and adoption among customers and partners.
• Collect and analyze customer requirements, market feedback, and competitive intelligence to provide actionable insights for product optimization.
• Assist in driving product localization, ensuring the product’s adaptability and competitiveness in the Indonesian and broader Southeast Asian markets.
• Cross-functional Collaboration: Work closely with the Sales team to participate in key account visits, negotiations, and implementation support. Coordinate with Product, R&D, and Delivery teams to ensure solution feasibility and support successful project handovers.

Requirements

1. Educational Background: Bachelor’s degree or above in Computer Science, Software Engineering, Information Technology, or a related field.
2. Work Experience: 3–5+ years of experience in the Software/IT industry, with a proven track record in presales support for enterprise software, cloud services, or MarTech related products. Prior experience in solution architecture or technical support for enterprise-level SaaS/Cloud services is highly preferred.
3. Technical & Professional Skills: Proficiency in programming languages such as Java, Objective-C, or Swift. Exceptional technical writing and presentation skills, with the ability to communicate product value clearly to both technical and non-technical stakeholders. Strong logical thinking and problem-solving skills, with the ability to quickly grasp customer scenarios and propose viable solutions. Bilingual fluency in English and Chinese (written and spoken) is required to independently handle technical consultations, solution presentations, and documentation. Excellent communication skills and a strong team-player attitude.
4. Preferred Qualifications (Pluses): Familiarity with Push Notifications, Marketing Automation, CRM, or CPaaS (Cloud Communications). Previous experience in technical support or presales within the Indonesian or Southeast Asian markets.