Premier Relationship Manager -Kuantan

OCBC; Kuantan; On-site; MYR 60,000 - 85,000; Full time

Job summary

OCBC Malaysia is recruiting for a Premier Banking Advisor to deliver financial solutions to premier clients. You will drive sales through events and targeted initiatives while maintaining high service standards. The role requires 3–5 years of client relationship experience and relevant licenses.

Ideal candidates have strong communication skills, a valid driving license and own transport, and a willingness to work in a sales-driven environment with regulatory compliance at the forefront.

Qualifications

• Bachelor's degree, from an accredited university/college.
• Interest in financial planning and investments; sales-driven role.
• 3–5 years sales and client relationship experience preferred.
• Necessary licenses: PCE, CEILI, FIMM; IPPC is a plus.
• Strong communication and interpersonal skills; driving license and own transport.

Responsibilities

• Provide financial solutions to Premier Banking customers and grow the Premier Franchise via marketing initiatives.
• Plan, participate in and execute events and sales activities aligned with Premier Banking goals.
• Deliver excellent customer experience at all touchpoints with a focus on care and value.
• Build sustainable relationships through timely follow-ups and proactive needs anticipation.
• Adhere to compliance policies and ensure accurate reporting and risk controls.

Skills

Sales experience

Client relationship management

Interpersonal communication

Driven by targets

Education

Bachelor's degree

Licenses: PCE, CEILI, FIMM

Job description

The Group Consumer Financial Services division serves almost 3 million customers across Singapore, Malaysia, Indonesia and China. In Malaysia, our customer proposition caters to high net worth, premier and emerging affluent individuals through our premier private, wealth management and affluent banking propositions.

In CFS, we offer an accelerated career path for aspiring graduates to be future leaders. It is a start to a rewarding career opportunity that provides you a comprehensive and hands-on assignment, as well as exposure to the real-world challenges in Consumer Banking & Wealth Management. We provide the platform for you to demonstrate and showcase your critical thinking ability and innovative ideas, whilst sharpening your personal and professional competencies.

• To provide appropriate financial solutions to our Premier Banking customers and expand the Premier Franchise by acquiring new Premier Banking customers via various marketing initiatives.
• To plan, organize, participate and execute event and sales activities inline with the Premier Banking business direction and related sales initiatives.

Service

• To provide excellent customer experience to our Premier Banking customers at all touch points via 3 distinctive service elements ie cared for, excellent and enhanced value.
• To build sustainable relationship with our Premier Banking customers though timely follow-ups and anticipation of customers' needs.
• To proactively engage Premier Banking customers to achieve continuous customer satisfaction.

Compliance

• To adhere to all related policies, regulatory risk and compliance matters
• To ensure no operational and control lapses
• To ensure timely submission of reports for both statutory and regulatory
• To ensure zero defect in account opening, sales transactions execution, loan submission and related matters.

Job Requirements

• Bachelor's degree, in any field, from an accredited university / colleges
• Possess strong interest in financial planning, investment and keen to work in a sales driven environment;
• Preferably with 3 - 5 years' experience in sales and client relationship experience.
• Must possess the required licenses (e.g PCE, CEILI & FIMM); IPPC will be an added advantage.
• Possess good interpersonal and communication skills; able to deliver high quality customer service
• Possess a valid driving license & own transport.