Premier Financial Officer

HSBC; Kuala Lumpur; On-site; MYR 50,000 - 75,000; Full time

Job summary

A global banking institution in Kuala Lumpur seeks a Premier Financial Officer to support Financial Consultant RMs in client management and enhance overall service delivery. The role emphasizes proactive client engagement and maintaining comprehensive knowledge of the premier banking proposition. Ideal candidates should possess strong organizational and communication skills, with a commitment to delivering exceptional customer service.

Benefits

Continuous professional development

Flexible working opportunities

Inclusive and diverse environment

Qualifications

• Experience in financial support in a banking environment.
• Basic planning and organizing skills required.
• Proven problem-solving abilities.

Responsibilities

• Support Financial Consultant RMs with client inquiries.
• Reduce administrative tasks for RMs to increase client meeting capacity.
• Provide sales support to RMs in wealth management.

Skills

Proactive in reviewing client needs

Strong organizational skills

Flexibility and adaptability

Excellent English communication skills

Strong time management skills

Job description

Area of Interest: Branch and Retail Banking

Location: Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Work style: Office Worker

Date: 30 Oct 2025

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop,join HSBC and your future will be rich with potential.

InInternational Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of openingup a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in‑class, mobile‑first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking ambitious individuals to join our International Wealth and Premier Banking (IWPB) team in the role ofPremier Financial Officer, working together with colleagues to define, manage and achieve divisional business targets.

Key Responsibilities

• Support a team of Financial Consultant RMs in managing client's enquiries related to transactions, account servicing, and general banking support in a positive, timely, and appropriate manner.
• Reduce the time spent on process and administrative tasks by Financial Consultant RMs to increase their capacity to meet clients, address client's needs, and conduct higher value activities which will contribute to the overall cost efficiency ratio.
• Provide high quality sales support to the Financial Consultant RMs in the day-to-day activity of meeting client needs and the administration of a range of wealth management solutions.
• Build and retain strong knowledge of the Premier banking proposition to effectively support the Bank’s most affluent clients with more complex and demanding financial needs.

Knowledge / Experience

• Basic planning and organizing
• Critical thinking and problem‑solving skills
• Email writing and phone etiquette
• International Wealth and Premier Banking (IWPB) management and proposition

Skills

• Proactive in reviewing client needs to deepen relationships and deliver superior customer service.
• Strong organizational skills with prior administrative experience.
• Flexible and adaptable to change, supporting others in responding effectively.
• Excellent spoken and written English communication skills.
• Strong time management skills, with the ability to plan, prioritize, and fulfill responsibilities efficiently.

Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.