Senior Client Advisor

PRADA Retail Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading luxury brand is seeking a Client Advisor in Kuala Lumpur, focused on delivering extraordinary customer experiences while achieving sales targets. The role involves creating a welcoming environment, providing exceptional service, and maintaining strong product knowledge. Candidates should demonstrate excellent communication skills and a passion for building client relationships. Join a creative and inclusive team that values diversity and promotes opportunities for all.

Qualifications

• Passion for luxury fashion, art, and design.
• Ability to work both in a team and independently.

Responsibilities

• Create a welcoming environment for customers.
• Exceed individual sales targets and contribute to store success.
• Capture customer data to build lasting relationships.
• Resolve client complaints with care and respect.
• Maintain knowledge of fashion trends and competitors.

Skills

Passion for human relations and sales

Problem solving

Experience building long-lasting client relationships

Excellent communication and interpersonal skills

Job description

Prada Client Advisor role focused on delivering extraordinary luxury customer experiences, placing the client at the center, and guiding them through Prada Brand philosophy and values. The role requires achieving individual and team sales targets and providing proactive service in-store and on the ecommerce channel.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting their needs with excellence in accordance to the “client journey ceremony.”
• Exceed individual sales targets and maximize personal sales performance to contribute to store success.
• Meet KPI goals while ensuring high-quality sales and customer service.
• Demonstrate deep product knowledge and understanding of Prada history, culture and DNA.
• Capture Customer data in the Company CRM to build lasting relationships and identify future opportunities.
• Embrace and promote the Omni Channel mindset.
• Maintain knowledge of the luxury fashion world, fashion trends and competitors to discuss with customers and provide advice.
• Take ownership of resolving Client complaints, liaising with the line manager and Client Service team when necessary.
• Operate with care and respect for products.
• Utilize Company digital tools to offer a complete and integrated luxury experience.
• Host and conduct customer appointments in person or via virtual meetings.
• Work with Back of House to participate in daily store operations and maintain an organized stock room.
• Follow Company procedures on operational guidelines, stock, security, cash activity, inventory, logistics and reporting to head office.
• Collaborate with colleagues to foster open communication and a positive working environment, embracing diversity and inclusion values.

Knowledge and Skills

• Passion for human relations and sales
• Problem solving, curiosity and interest in luxury/fashion, art and design
• Experience building long-lasting client relationships
• Ability to work both in a team and independently
• Excellent communication and interpersonal skills
• Passion and knowledge of the managed product category

Joining Prada means working in a creative and international environment. Prada Group promotes an inclusive work environment and equal opportunities for all candidates. Diversity is valued and a fair, respectful workplace is a priority.