Post Market Quality Specialist

C16 Cochlear Malaysia SDN BHD. (Malaysia); Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

C16 Cochlear Malaysia SDN BHD. is seeking a Post Market Quality Specialist to ensure compliance with regulatory reporting in Kuala Lumpur. You will analyze product data and collaborate with teams to meet reporting standards.

The ideal candidate will have a relevant degree, 3+ years of experience in data management, and advanced skills in analytics tools like Excel and Tableau. Join us to make a difference through innovation in hearing solutions.

Qualifications

• Minimum degree in any relevant field.
• At least 3 years of experience in data management, business intelligence analysis, or post-market surveillance.
• Strong numerical and analytical skills for data analysis and reporting.

Responsibilities

• Collect and analyse product data for regulatory reports.
• Collaborate with teams to fulfill reporting requirements.
• Communicate product monitoring status updates.

Skills

Data management

Business intelligence analysis

Post-market surveillance

Numerical and analytical skills

MS Excel proficiency

Tableau proficiency

Oracle Business Intelligence

Education

Relevant degree

Job description

About Cochlear

Change people’s lives and love what you do! Cochlear develops world‑leading medical devices that help people hear. As a top 100 medical device company and market leader in implantable hearing devices, more people choose a Cochlear‑branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

Job Opportunity

Cochlear is hiring an enthusiastic Post Market Quality Specialist who will ensure compliance with regulatory reporting requirements on post‑market surveillance in all jurisdictions where Cochlear products are marketed. The role is full‑time, permanent, based at our Kuala Lumpur office with hybrid work options available.

Accountabilities

• Collect and analyse product data and feedback to complete PMS/PMCF reports according to plans, and where required by regulatory business needs.
• Check and correct errors and problems that may not be immediately evident in the data, systems, or processes.
• Collaborate with other business functions to obtain relevant information and fulfil PMS/PMCF reporting requirements to global standards.
• Coordinate the submission of completed reports to regulatory agencies in the required format.
• Coordinate with relevant functions to create and maintain PMS/PMCF reporting schedules that provide good alignment among different projects and jurisdiction requirements, ensuring reporting efficiency and on‑time delivery.
• Support and maintain internal communications, intranet page or other platform(s), ensuring current and accurate information on product reports are readily available to the business.
• Communicate product monitoring status updates as required.
• Identify process improvement opportunities, proactively engage and work collaboratively with stakeholders on its development and implementation.
• Identify and develop enhancements to systems that increase efficiencies through automation.

Key Incumbent Requirements

• Minimum degree in any relevant field.
• At least 3 years of experience in data management, business intelligence analysis, or post‑market surveillance.
• Strong numerical and analytical skills, with proven experience in data analysis, insight reporting, and delivering high‑quality reports.
• Proactive mindset demonstrating curiosity and creativity to identify trends and opportunities in data, translating findings into meaningful insights that drive operational excellence.
• Advanced proficiency in MS Excel and experience with business intelligence and visualization tools such as Tableau and OBIEE (Oracle Business Intelligence Enterprise Edition) is preferred.
• Excellent written and verbal communication skills, with experience presenting data and insights to key stakeholders.
• Strong command of English, including the ability to comprehend written communication from staff for whom English is a second language.
• High attention to detail and accuracy in handling data is critical for this role.
• Ability to think analytically and problem‑solve with a continuous improvement mindset.
• Experience in the medical device industry, familiarity with clinical and/or medical terminology, and experience dealing with notified bodies and regulatory authorities are advantageous but not mandatory.