Port Delivery Agent | Permanent

TUI; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global cruise operations provider is seeking a Port Delivery Agent in Penang, Malaysia. The role requires exceptional customer service skills, experience in planning, and a full manual driver's license. Responsibilities include liaising with cruise operations and ensuring smooth excursion operations for passengers. Competitive gross salary starts at MYR 38,400 per year, with growth opportunities and training provided.

Benefits

Free access to TUI Learning Hub

Language lessons and training pay

Growth opportunities tailored to skills

Involvement in charity initiatives

Qualifications

• Experience in planning and organizing with exceptional customer service skills.
• Ability to work under pressure and make confident decisions.
• Full manual driver’s license required.

Responsibilities

• Communicating booking updates with suppliers and managing operational service.
• Securing suppliers, coaches, and guides for tours.
• Being present at the port to ensure excellent customer service.
• Liaising with ships and operations teams for final itinerary details.
• Responding to inquiries and preparing invoices in a timely manner.

Skills

Planning and organising

Exceptional customer service

Excellent communication skills

Pro-active guest service mindset

Comfortable using Microsoft Office tools

Tools

Microsoft Office

Job description

Join our Global TUI Intercruises Operations team in Malaysia (Penang) as a Port Delivery Agent, where you will be responsible for communicating booking updates with our suppliers and operational management of pre‑agreed Cruise Ship port calls as required to ensure the smooth operation of shore excursion operations and the complete satisfaction of our cruise passengers.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations.

If you have got the right to work in Malaysia and speak English, keep on reading!

About Our Offer

• A job at TUI offers more than your basic salary which already starts at MYR 38,400 gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.

About The Job

• Pre‑operational preparations - securing the suppliers, coaches, Guides etc for the tours
• Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service. Early starts and demands work during some weekends.
• Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre‑approved itineraries.
• Invoicing and costing. Information is promptly entered into the database.
• To respond to all inquiries in a timely manner (within 24 hours).
• Invoicing – preparation and dissemination on a timely manner.
• Verification of suppliers/vendors invoices, bills and payments.
• Any other duties assigned to you from time to time either verbally or in writing by your supervisor.

About You

• You have experience in planning and organising and understand the need to provide exceptional customer service at all times.
• Eager and willing to learn the demands of the job and ideally an interest in Cruise Operations.
• You are a confident decision maker, even when working under pressure.
• Excellent communication skills, both verbal and written in English.
• You have a pro‑active guest service mindset with a clear focus on quality and efficiency.
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
• Willing to travel for cruise operations in and out of Malaysia.
• You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
• You are comfortable using Microsoft Office tools, including Outlook (email), Excel, Word, and PowerPoint.
• Full manual driver’s license is required for this role.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

The closing date for applications is the 27th of October 2025.