Policy Servicing Lead – Party Alteration & SLA Champion

Great Eastern; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading insurance company in Kuala Lumpur seeks an Assistant Manager for Policy Servicing. This role involves overseeing the Party Alteration Team, managing policyholder applications, and facilitating technical guidance for junior members. Candidates should have a degree in Business Administration or Finance, strong interpersonal skills, and 5-7 years of experience, including leadership roles. The company emphasizes integrity and proactive service, aiming to enhance customers' experience with effective solutions.

Benefits

Equal Employment Opportunity

Sustainability-driven company culture

Qualifications

• Minimum 5-7 years of working experience, with 2-3 years in a senior role.
• High level of integrity and accountability.
• Ability to work under pressure and tackle business challenges.

Responsibilities

• Lead the Party Alteration Team and ensure compliance with SLAs.
• Process complex transactions and provide technical guidance.
• Analyze and resolve customers' complaints effectively.

Skills

Strong interpersonal skills

Proactive mindset

Ability to work independently

Analytical skills

Attention to detail

Education

Degree in Business Administration or Finance

Professional qualifications i.e. AMII/ACII, FLI

Job description

A leading insurance company in Kuala Lumpur seeks an Assistant Manager for Policy Servicing. This role involves overseeing the Party Alteration Team, managing policyholder applications, and facilitating technical guidance for junior members. Candidates should have a degree in Business Administration or Finance, strong interpersonal skills, and 5-7 years of experience, including leadership roles. The company emphasizes integrity and proactive service, aiming to enhance customers' experience with effective solutions.