Policy Quality Assurance Specialist - Malaysian

5G-Starlink Pte.; Malacca City; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading e-commerce company located in Malacca City is seeking a Policy Quality Assurance Specialist. In this role, you will be responsible for enhancing policies and ensuring the safety of listings across the marketplace. Candidates must hold a Bachelor’s degree, be fluent in both English and Bahasa Malay, and possess at least three years of experience in e-commerce safety and quality analysis. Excellent coordination and communication skills are also essential. This position offers the opportunity to work closely with cross-functional teams to optimize processes and maintain high standards.

Qualifications

• Bachelor's degree or above.
• Fluency in English and Bahasa Malay is a must.
• 3+ years of experience in e-commerce safety and quality analysis.
• Ability to digest large data sets in a cohesive manner.

Responsibilities

• Build quality assessment process and conduct quality assessments.
• Conduct root cause data analysis to improve processes.
• Develop quality inspection standards and optimize the process.
• Enhance moderation policies in collaboration with teams.
• Provide feedback and act as a contact for external stakeholders.

Skills

Fluency in English

Fluency in Bahasa Malay

Coordination skills

Communication skills

Data analysis

E-commerce compliance knowledge

Education

Bachelor's degree or above

Tools

Excel

Word

PowerPoint

Job description

Policy Quality Assurance Specialist - Malaysian

Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. We are hiring a policy QA specialist to help with the enhancement of our policies as well as guarding the safety of our content and product listings around the markets.

Roles and Responsibilities

• Help build quality assessment process and conduct quality assessment work by ensuring and evaluating the delivery quality of the global sellers, products and contents reviewed.
• Conduct root cause data analysis and provide key actions to improve processes.
• Participate in the development of quality inspection standards and continuously optimize the process and platform.
• Enhance moderation policy and work closely with local operations and safety teams.
• Produce structural feedback, support and supervision, and act as a trusted point of contact for external stakeholders.

Qualifications

• Bachelor's degree or above.
• Fluency in English and Bahasa Malay is a must.
• +3 years of hands on and in-depth experience in e-commerce safety and quality analysis is a must.
• Ability to digest large data sets/policies in a cohesive and actionable manner.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Familiar with office software such as Excel, Word, Powerpoint, etc.
• Support business in shifts by following the local labor laws.