Policy Processing Technician

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 126,000 - 169,000; Full time

Job summary

A leading insurance firm in Kuala Lumpur seeks a motivated individual for policy and endorsement processing. You will be responsible for ensuring efficient processing of customer policies, resolving issues, and providing excellent service. Ideal candidates should have strong computational skills, attention to detail, and a commitment to customer service. Join us at Zurich, where we focus on optimism and growth!

Qualifications

• Ability to perform calculations and standardized computations.
• Experience in customer service and support.
• Familiarity with policy processing and documentation.

Responsibilities

• Process policies and endorsements efficiently within departmental standards.
• Handle customer inquiries and provide status updates.
• Identify and resolve problems by referring to policies and procedures.

Skills

Computational skills

Problem-solving

Attention to detail

Customer service orientation

Job description

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126644

• Perform calculations and standardized computations
• Perform self-check of own work
• Enter / Key In or retrieve Insured’s information and able to identify & resolve problem
• To ensure efficient processing of policies/endorsement in Core system within UWS SLA
• To ensure documentation is in order, his included tracking record of advices
• To file policies and endorsement by batch number ( if required )
• Process all work within department standards
• Reconcile discrepancies, perform self – check of own work and check the work of others.
• Process all work within department standard (DQP/SOP/SLA)
• Identify and resolve problems by referring to policies, procedures, standards
• Work on special projects, as assigned
• Support others

ESSENTIAL FUNCTIONS

• Policy and Endorsement Processing
• Enter or retrieves policy and endorsement information and inputs routine and non-routine entries and transactions.
• To facilitate system related functions to implement and enhance processes across business units via System Testing (UAT).
• Other duties as and when assigned.

2) Customer Service

a) Service the needs of customers.

b) Support others who maintain relationships with customers.

c) Respond to inquiries quickly and completely, provide status updates.

d) Identify and resolve problems by referring to policies, procedures, standards.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!