Policy Maintenance & Enrolment Specialist (HK)

AIA Shared Services; Cyberjaya; On-site; MYR 50,000 - 80,000; Full time

Job summary

AIA Shared Services in Malaysia seeks a detail-oriented professional to process new business, renewals, and changes for group policy holders. You will handle enrolments, terminations, and changes with quality checks, while coordinating email communications with the HK processing team and clients to maintain strong client management.

The role requires meeting quality, productivity, turnaround time, and attendance benchmarks, with additional responsibilities as assigned by supervisors to support

Qualifications

• Process new business, renewals, and change requests from group policy holders as per benchmark and requirements.

Responsibilities

• To process member enrolment for all customized policies.
• This includes member enrolment, termination and change with quality checking.
• To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor to meet operational and/or other requirements.
• Administrative Procedure Review
• Assist in reviewing necessary documents and review procedures to enhance controls and efficiency
• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures
• Work as a module owner and lead projects where necessary.
• Other ad hoc task
• Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Job description

AIA Shared Services in Malaysia seeks a detail-oriented professional to process new business, renewals, and changes for group policy holders. You will handle enrolments, terminations, and changes with quality checks, while coordinating email communications with the HK processing team and clients to maintain strong client management.

The role requires meeting quality, productivity, turnaround time, and attendance benchmarks, with additional responsibilities as assigned by supervisors to support