PMO Business Analyst: Digital Transformation & Automation

Segi Value Holdings Sdn Bhd; Petaling Jaya; On-site; MYR 90,000 - 140,000; Full time

Job summary

Segi Value Holdings Sdn Bhd is seeking a PMO Business Analyst to bridge business operations and technology delivery. The role goes beyond documenting requirements, actively mapping processes and translating needs into scalable digital solutions within an Agile/Hybrid environment.

You will collaborate with Store Operations, Supply Chain/DC, HR, Commercial, Marketing, and Corporate Functions to design dashboards, automated workflows, and enterprise reporting.

Qualifications

• Bachelor's degree in Business Analytics, Computer Science, Information Systems, Industrial Engineering, or Business Administration.
• 3–6 years of experience in Business Analysis, Systems Analysis, Process Improvement, Digital Transformation, or related role.
• Proven experience in requirements gathering, business process mapping, solution analysis, and UAT execution.
• Experience in multi-site or enterprise-wide system implementations is highly preferred.
• Experience in retail, grocery, FMCG, e-commerce, logistics, supply chain, or other multi-site operations will be an advantage.

Responsibilities

• Lead end-to-end business analysis for digital transformation initiatives across Store Operations, Supply Chain/DC, HR, Commercial, Marketing, and Corporate Functions.
• Map As-Is vs To-Be processes using BPMN and identify gaps for automation and digitalization.
• Define reporting requirements, KPI calculations, business rules, and dashboard layouts for enterprise reporting.
• Coordinate UAT, change management, and user adoption, including training materials and SOPs.

Education

Bachelor's Degree in Business Analytics

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Systems

Bachelor's Degree in Industrial Engineering

Bachelor's Degree in Business Administration

Tools

POS

WMS

ERP

CRM

Inventory systems

Retail systems

Job description

Segi Value Holdings Sdn Bhd is seeking a PMO Business Analyst to bridge business operations and technology delivery. The role goes beyond documenting requirements, actively mapping processes and translating needs into scalable digital solutions within an Agile/Hybrid environment.

You will collaborate with Store Operations, Supply Chain/DC, HR, Commercial, Marketing, and Corporate Functions to design dashboards, automated workflows, and enterprise reporting.