PMO Analyst

Klook; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading travel service platform in Kuala Lumpur is seeking an experienced PMO Analyst to enhance Customer Experience initiatives. The role involves managing project frameworks, ensuring timely delivery, and collaborating with cross-functional teams to achieve operational excellence. Candidates should have at least 3 years of PMO or consulting experience, with strong analytical skills and fluency in English and Mandarin.

Qualifications

• Minimum of 3 years’ experience in PMO, corporate strategy, management consulting, or related roles.
• Strong analytical and project management skills.
• Fluent in spoken and written English and Mandarin.

Responsibilities

• Generate MBR on overall progress and performance of KPIs.
• Create frameworks and processes within CX for project deliverables.
• Lead own projects from design to execution.

Skills

Analytical skills

Project management

Change management

Collaboration

Communication

Education

Bachelor's degree or Diploma

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

We are seeking an experienced and results-oriented PMO Analyst to strengthen our Customer Experience Project Management Office. You will create scalable planning frameworks, ensure alignment with business objectives, and drive operational excellence across CX initiatives. This role involves close collaboration with leadership and cross-functional teams, to ensure projects are delivered on time, on budget, and to the highest quality standards.

What you’ll do?

• Support CX Overall Performance Management by:
  • Generating MBR on overall progress and performance of KPIs, OKR.
  • Tapping on the Data Analytics team to generate business insights for business performance improvements.
  • Create frameworks, policies and processes within CX in defining, prioritizing and tracking project deliverables according to business strategies and requirements.
  • Managing interdependencies on CX strategic initiatives by applying project management capabilities.
• Drive CX OKR Performance by:
  • Organizing and overseeing project governance structures and processes.
  • Creating a centralized, high-level view of all ongoing projects from prioritization to implementation, allowing for better coordination, resource allocation, and risk management.
  • Work effectively with project leads to tracks progress, key milestones, projects pipeline that translate into forecasted upcoming achievements that provides stakeholders clear visibility on what to expect.
• Govern System Enhancements Requests ensuring high ROI:
  • Manage the Pipeline of System Enhancements to prioritize the most important requirements that give the highest business impact through the priority framework and ensures the framework is applied accurately.
  • Drive System Enhancement Process Adherence from request submission, BRD creation, PRD sign-off, UAT effectiveness to launch.
• Ad-Hoc Projects:
  • Being a competent project manager, you will lead your own projects from design to execution, ensuring measurable results. Or you will be assigned as a project manager to support functional leaders/sponsors to drive successful project delivery by applying strong project management skills and project enabling methods.
  • Effectively scope out project deliverables, define success metrics, effective communications plan to report project progress/health with risk assessments, mitigation plan, organize project meetings and proper project closure.
  • Effectively work with project stakeholders, define R&R to avoid ambiguity, facilitates clear communication channels between stakeholders and project managers to ensure alignment of goals, expectations, and activities throughout the project lifecycle.

What you’ll need?

• Minimum of 3 years’ experience in PMO, corporate strategy, management consulting, or related roles within technology, ecommerce or tech startups.
• Strong analytical and project management skills.
• Strong change management skills with track records of delivering cross-departmental projects.
• Eager to work in multi-tasked and fast-paced environments.
• A start up mindset - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required.
• Be able to challenge existing processes and be bold to make changes with a data driven approach.
• Bachelor's degree or Diploma backed by relevant working experience.
• Fluent in spoken and written English and Mandarin.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.