PLAYER SUPPORT SPECIALIST

Gravity Game Unite Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading gaming company in Kuala Lumpur is seeking a Mandarin Speaking Player Support Specialist. You will provide excellent customer support for popular PC and mobile games, handling inquiries through various channels. The ideal candidate will have 2+ years in the gaming or customer service industry, be passionate about gaming, and possess strong problem-solving skills. The position requires a willingness to work rotational shifts. You'll work with a vibrant team supporting well-known global titles.

Benefits

Friendly team environment

Opportunity to work on global game titles

Convenient location in central Kuala Lumpur

Qualifications

• Minimum 2 years of experience in gaming or customer service roles.
• Strong passion for MMORPGs and gaming culture.
• Willingness to work rotational shifts, including weekends and public holidays.

Responsibilities

• Provide excellent customer support through various channels.
• Communicate with players professionally and respond to inquiries.
• Troubleshoot in-game issues and escalate complex problems.

Skills

Proficiency in Mandarin

Proficiency in English

Problem-solving skills

Interpersonal skills

Job description

PLAYER SUPPORT SPECIALIST – MANDARIN SPEAKING

Gravity Game Unite Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Industry: Customer Service / Call Centre
Employment Type: Full-time
Location: Vista Tower, The Intermark, Kuala Lumpur
Working Hours: 24/7 Rotational Shift (9 hours per day, 5 days per week)

Job Overview

We are looking for a passionate and service-oriented Mandarin Speaking Player Support Specialist to join our growing team at Gravity Game Unite. In this role, you will support our players across popular PC and mobile game titles, delivering friendly, professional, and high-quality assistance through multiple support channels including email, ticketing systems, and instant messaging.

Key Responsibilities

• Provide excellent customer support to players through various channels (email, tickets, IM, etc.) to enhance user satisfaction and strengthen game branding
• Communicate with players in a friendly and professional manner, responding to gameplay inquiries and handling player complaints
• Troubleshoot in-game issues such as item restoration, account-related matters, and billing inquiries
• Escalate unresolved or complex issues to relevant internal teams when necessary
• Support service localization efforts, including FAQs, email templates, and scripts (English to Mandarin)

Job Requirements

• Proficiency in Mandarin and English is required; additional languages are an advantage
• Minimum 2 years of experience in the gaming industry or customer service-related roles
• Strong passion for MMORPGs and a deep interest in gaming culture
• Ability to analyze issues logically and solve problems effectively
• Good written communication and typing skills
• Proactive, patient, detail-oriented, and highly responsible with strong interpersonal skills
• Willingness to work rotational shifts, including weekends and public holidays

Why Join Us?

• Friendly and gaming-passionate team environment
• Opportunity to support well-known global game titles
• Central Kuala Lumpur location, conveniently accessible via Ampang Park LRT

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