Player Support Executive (English&Chinese)

Pole To Win International; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support provider is looking for a dedicated individual in Kuala Lumpur. The role involves providing customer support, technical troubleshooting, and translation between Mandarin and English. Candidates with a strong interest in gaming and excellent communication skills are preferred. This position requires working on weekends and public holidays.

Benefits

Medical Reimbursement

Transport allowance

Qualifications

• Fluency in both English and Mandarin required.
• Ability to handle multiple communication channels effectively.
• Interest in gaming is preferred but not mandatory.

Responsibilities

• Provide customer support via multiple platforms.
• Identify and advise on technical issues.
• Translate between Mandarin and English.

Skills

Customer service

Technical troubleshooting

Fluent in English

Fluent in Mandarin

Strong communication skills

Ability to work in a team

Job description

Job Responsibilities and Qualifications

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in English or Chinese.
• English (fluent), or Mandarin (fluent, native).
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience.
• Medical Reimbursement, transport allowance.