Player Support Executive

Pole To Win International; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer support company in Kuala Lumpur is seeking a Customer Support Specialist fluent in English or Mandarin. You will provide technical issue resolution through multiple platforms, engage in problem-solving related to gaming, and deliver quality customer service. Candidates with a strong interest in games, including fresh graduates, are encouraged to apply. Benefits include medical reimbursement and transport allowance.

Benefits

Medical Reimbursement

Transport allowance

Qualifications

• Fluency in English or Mandarin required.
• Strong written and verbal communication skills.
• Ability to deliver excellent customer service.

Responsibilities

• Provide customer support and resolve technical issues.
• Handle multiple interactions via chat and email.
• Identify and correct technical issues in devices.

Skills

Customer support

Technical issue resolution

Communication skills

Gaming knowledge

Job description

Responsibilities

• Providing customer support and technical issue resolution via email, chat, social media and other online platforms.
• To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions and other online platforms.
• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.
• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
• Escalating real-time issues to client/supervisor.
• Translate Mandarin to English and vice versa.
• Report and minutes writing in English or Chinese.
• Requires to work on weekends and public holidays with a fixed schedule.
• Strong in both written and communicating in English.
• Ability to deliver excellent customer service quality utilizing soft skills.
• Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support.
• Ability to solve and analyse information accurately with appropriate speed and guidelines.
• Team player.
• Those with strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience.

Qualifications

• English (fluent), or Mandarin (fluent, native).
• English (strong written and spoken), or Mandarin proficiency as required for communication with customers.

Benefits

• Medical Reimbursement
• Transport allowance