Pet Care Front Desk & Scheduling Specialist

Furball Haven; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A pet care facility in Kuala Lumpur is seeking a motivated individual for customer service and appointment management roles. Responsibilities include managing grooming schedules, communicating with clients, handling payments, and ensuring lobby maintenance. Ideal candidates are detail-oriented, proficient in English and Bahasa Malaysia, and have strong communication skills. Benefits include annual leave, health awards, and a performance incentive scheme.

Benefits

Free parking

12 days of annual leave

Yearly Health Award Scheme

Performance Award & Sales Target Incentives

Medical coverage for work-related injuries

Annual company dinner

Team-building trips

Qualifications

• Must possess at least SPM or equivalent.
• Fresh graduates encouraged to apply.
• Previous customer service experience is an advantage.

Responsibilities

• Schedule and manage grooming and boarding appointments.
• Greet clients warmly to enhance customer experience.
• Handle client payments and ensure timely processing.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Strong communication skills

Detail-oriented

Ability to multitask

Customer-first attitude

Education

SPM or above

Job description

A pet care facility in Kuala Lumpur is seeking a motivated individual for customer service and appointment management roles. Responsibilities include managing grooming schedules, communicating with clients, handling payments, and ensuring lobby maintenance. Ideal candidates are detail-oriented, proficient in English and Bahasa Malaysia, and have strong communication skills. Benefits include annual leave, health awards, and a performance incentive scheme.