Personal Loan Specialist

Moneysmart Group; Kuala Lumpur; Remote; MYR 50,000 - 70,000; Full time

Job summary

A leading personal financial portal is seeking a Remote Loan Advisor in Kuala Lumpur. The role involves providing exceptional customer service to potential loan applicants, comparing bank and licensed MoneyLender options, and guiding clients through the application process. Candidates should have 3–5 years of relevant experience, strong consultative skills, and a sales-oriented mindset. Fluency in English is required; Mandarin and Bahasa are advantageous.

Benefits

Attractive monthly incentive structure

Annual leave

EPF contributions

Qualifications

• 3–5 years of experience in personal loan sales, banking, or licensed moneylenders.
• Experience with multiple loan products preferred.
• Proficient in written and spoken English, Mandarin and Bahasa is an advantage.

Responsibilities

• Provide excellent service to customers seeking personal loans.
• Guide customers through the full application process.
• Educate customers on loan options to build trust.
• Manage customer interactions digitally while ensuring compliance.

Skills

Sales-oriented

Customer service

Consultative approach

Fluent in English

CRM proficiency

Education

Diploma or Bachelor’s degree

Job description

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MoneySmart Group is South East Asia's leading personal financial portal helping consumers compare loans, insurance, and credit cards. MoneySmart was founded in 2009 with the simple aim to help consumers make better financial decisions.

Through aggregating and consolidating product information to a single platform for comparison, MoneySmart empowers consumers to make better financial decisions. We put the power back into the consumer’s hands. Whether it is for loans, insurance, or credit cards, MoneySmart makes information easy to understand and products easy to apply for – all in one place.

Your Mission

MoneySmart generates leads on its platform in the form of customers who are actively seeking personal loans. Your mission will be to promptly contact these leads, understand their loan needs, compare across both bank and licensed MoneyLender options, and advise them on the best‑suited product for their circumstances. You will guide them through the full application process and follow up until the loan is secured.

This role is central to improving loan approval success rates by helping customers who may not qualify with banks but are well‑suited for alternative MoneyLender products. You are expected to provide responsive, consultative, and trustworthy advice to help customers make the right decision.

You will be working closely with our Head of Commercial and Personal Loan vertical leads to drive sales excellence, improve funnel conversion, and foster a positive customer‑centric culture. Leads will be fully provided by the company, with an attractive monthly incentive structure, annual leave, and EPF contributions. This is a remote‑work role with full training on product knowledge and advisory processes provided.

In a nutshell, you will be:

• Providing timely and excellent customer service to customers seeking personal loans
• Advising customers on loan eligibility across banks and licensed MoneyLenders, simplifying complex terms and recommending the most suitable products for their needs
• Achieving monthly sales and revenue targets while maximising lead potential
• Educating customers on differences between bank loans and ML loans to build trust and confidence
• Managing customer interactions digitally (phone/email/chat), ensuring accurate records are maintained in CRM systems
• Ensuring strict adherence to compliance, KYC, and regulatory requirements, as well as company policies
• Following each customer’s loan journey through to application completion
• Liaising with banks and MoneyLenders on product terms, offers, and approvals as needed

All leads will be provided by the company. No face‑to‑face interactions with customers required.

Requirements:

• At least 3–5 years of relevant experience in personal loan sales, banking, or licensed moneylenders
• Experience selling across multiple loan products and lenders is strongly preferred (aligned with MoneySmart’s comparison model)
• Highly sales‑oriented and target‑driven
• Proficient in spoken and written English; fluency in Mandarin and Bahasa would be an advantage
• Strong product knowledge of personal loans and lending processes in Singapore
• Able to work under pressure to meet or exceed monthly sales targets consistently
• Resilient, persistent, and able to build trust with customers who may hesitate to consider non-bank loan options
• Proficient in using CRM tools and handling administrative processes accurately
• Highly sales oriented and target driven with a proven ability to consistently achieve or exceed monthly targets
• Strong consultative and customer centric approach with drive to grow within a fast paced, high performance culture
• Self‑motivated, disciplined, and comfortable working remotely

Minimum Qualification:

Diploma or Bachelor’s degree preferred, or equivalent experience in loan advisory/sales.

MoneySmart Culture Values and Tenets

• Play to win as a team
• Solve for the customer
• Embrace a personal growth mindset
• Own it openly
• Challenge the status quo and deliver outcomes

MoneySmart Group is an equal opportunity employer. Please include only relevant details and avoid unnecessary information (e.g., photos, age) in your job application to assist us in ensuring that the interview process is devoid of bias.