Personal Financial Consultant

CIMB Group Holdings Berhad; Subang Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading banking institution in Malaysia is seeking an individual to promote and sell a range of Bancassurance life insurance products to customers. Responsibilities include providing professional advice, ensuring customer satisfaction, and collaborating within the sales team. Successful candidates will have strong sales skills, an understanding of financial products, and the ability to build long-term relationships with customers. A background in customer service is essential. This role is based in Subang Jaya.

Qualifications

• Must effectively understand customer needs and recommend suitable financial products.
• Strong ability to provide after-sales service and resolve customer complaints.
• Experience in sales management and pipeline activities preferable.

Responsibilities

• Provide professional advice and recommend financial products.
• Ensure customer satisfaction and deliver exceptional after-sales service.
• Actively market and sell Bancassurance products to customers.
• Maintain compliance with sales policies and procedures.

Skills

Customer service

Sales skills

Financial product knowledge

Problem-solving

Team collaboration

Job description

Overview

To promote and professionally sell a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers.

Responsibilities

• To provide professional advice and recommend financial products based on customer need.
• To ensure customer satisfaction and provide excellent after‑sales service.
• To plan and implement sales activities related to Bancassurance products.
• To act promptly on all leads and follow‑up activities.
• To acquire good knowledge of Bancassurance products available in the market.
• To achieve individual sales target and contribute towards the achievement of the branch target.
• Manage sales pipeline by participating in sales management routines.
• Keep abreast with accurate and updated information on products, services etc.
• Participate in CPD activities to increase knowledge and skills.
• Update branch managers on status of activities and any issues when necessary.
• To actively market and sell Sunlife products to all customers.
• Actively involved in cross‑product sales activities to ensure optimal customer reach, product exposure and effective operations that optimize delivery.
• Ensuring success of all relevant sales campaigns.
• Handles customer inquiries diligently, resolve or escalate necessary issues.

Customer Referencing & Complaint Handling

• Refer customers to the relevant officer/sales person for other products and services.
• Resolve customer complaints and escalation to the respective parties where necessary.
• Develop and build long‑term business relationships with customers.

Team Collaboration and Professional Image

• Encourage and promote teamwork within the branch sales team by providing assistance (e.g., training, knowledge sharing, covering of duties) to sales team members where necessary.
• Identify and share new ideas and approaches for increasing sales and maximizing customer experiences.
• Maintain a conducive and professional working relationship within the sales team.
• Project a professional business image at all times through high standards of housekeeping and personal grooming.
• Undertake special assignments ad‑hoc functions as required.

Compliance & Quality Assurance

• Comply strictly with CIMB Bank's policies and procedures, including credit control procedures, audit compliance and BNM guidelines.
• Comply with the Code of Sales Ethics and Governance.
• Respond to compliance inquiries from vertical lines (BM, RD, Head of DC) and horizontal lines (Segment Manager and Sales Segment Support Lead).
• Ensure the completeness and accuracy of customer's documents and information for sales execution and submission.
• Perform housekeeping on business documentation efficiently and maintain confidentiality.
• Submit necessary documents to the relevant parties and follow up in a timely manner.

Product Knowledge

Actively market and sell all core consumer products, primarily to branch walk‑in customers, executing a consultative selling process involving identifying and recommending CIMB products to meet customers' financial needs.