This is fundamental to ensuring a smooth day's journey:
- Early Inspection: Check the engine, tires, brakes, and lights.
- Fuel and Balance: Ensure the fuel tank has at least 50% full. Check the Touch 'n Go/RFID balance to ensure it's sufficient to cover tolls for the day.
- Car Cleaning: Remove trash from the car and check for any unpleasant odors. Prepare tissues, bottled water, and the charging cable your boss prefers.
- Road Condition Check: Check real-time road conditions from your boss's home to the company using Waze 15-30 minutes in advance, avoiding flood-prone areas or accident-prone sections.
2. Pickup & Drop-off Service
- Punctuality: Arrive at the boss's house or designated location 10-15 minutes earlier than the agreed time.
- Greeting: Get out of the car and stand by the door when the boss approaches. Decide whether to open the door or take their bag based on their habits.
- Safe boarding and alighting: Ensure the boss is seated before starting the vehicle. When alighting, park in a safe location near an entrance and out of the rain.
- Driving Style: Strive for stability. Avoid sudden braking, hard acceleration, or frequent lane changes.
- Communication Etiquette: Remain quiet unless initiated by the boss. Do not handle personal phone calls while driving. In case of emergency, use a Bluetooth headset and keep calls brief.
- Route Selection: Although navigation is available, it's essential to be familiar with the main road names in Greater Kuala Lumpur (Klang Valley) or frequently visited areas (such as LDP, Federal Highway, NKVE) to be able to handle unexpected situations like internet outages or navigation errors.
4. Waiting Period: Personal drivers spend a significant portion of their time waiting
- Stay On-call: Be alert for WhatsApp messages or phone ringtones. Generally, it's not allowed to stray too far from the car to eat or run personal errands.
- Vehicle Cooling: Turn on the air conditioning (AC) 5 minutes before the boss gets in to ensure comfort.
- Personal Space: Respect the boss's privacy in the car; do not eavesdrop or disclose conversations made inside.
5. Vehicle Maintenance & Admin
- Logbook: Record daily mileage, fuel costs, and parking fees.
- Car Wash: Depending on the weather, it's generally recommended to wash the car every 1-2 days (especially during the rainy season).
- Regular Maintenance: Pay attention to the Service indicator light on the dashboard and schedule servicing at a 4S dealership in advance. Also, handle Road Tax and insurance renewals.
6. End of Day
- Final Cleanup: Check the back seat for any valuables, phones, or documents left behind by your boss.
- Parking Security: Park the vehicle in a designated secure parking space, lock it, and return the keys (if necessary).
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