Personal Banker - Bancassurance (Northern Region)

RHB Banking Group; Penang; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading banking institution is seeking a Sales Advisor in Penang to promote and sell a variety of life insurance products under a bancassurance partnership. You will engage with customers to meet their financial needs and achieve sales targets. The ideal candidate has strong sales skills, knowledge of insurance products, and a commitment to customer service.

Qualifications

• Strong sales skills with proven track record in achieving targets.
• Ability to foster relationships with customers and understand their needs.
• Knowledge of various life insurance products and financial solutions.

Responsibilities

• Promote and market Tokio Marine’s life-insurance products to customers.
• Perform needs-based selling by understanding customer financial goals.
• Assist customers with policy inquiries, payments, and claims.

Skills

Sales proficiency

Customer relationship management

Insurance product knowledge

Job description

Primary Objective

• To promote various type of life-insurance products by Tokio Marine Life Insurance Malaysia Bhd under the exclusive Bancassurance Partnership between RHB Bank and Tokio Marine
• To professionally sell a wide range of banca products to existing and prospective customers
• To achieve sales/revenue target assigned by the Bank and contribute towards the achievement of the overall branch targets
• To maintain regular contacts with customers to develop relationship for higher share of customers’ wallet
• Participate in branch/region/Bank sales activities and campaigns to achieve deliverables
• Prepare and pro-actively execute sales

KEY RESPONSIBILITY

Sales Planning & Activities

• Promote, introduce and market a range of Tokio Marine’s life-insurance products to Bank’s customer (including Whole Life Plan, Endowment Plan, Medical Plan and Investment Linked Plan)
• To perform needs based selling by understanding customer’s financial goal, protection need, saving, education, medical and retirement saving
• Brief and ensure customers understand the insurance plan features, charges and prepare quotations and explanation of product disclosure
• Assist customers in handling premium payment, policy enquiry, policy servicing and claims related matters
• Prepare and pro-actively execute sales plans for prospective customers from Bank’s leads (LMS) and self-generated leads
• Actively participate and collaborate with other sales personnel at branch/region on sales activities/campaigns for customer acquisition and retention
• Plan and identify cross selling/up selling to increase customers’ PHR and revenue
• Set appointments, sales visitations, prospecting and engagement with customers

Sales Management

• Maintain regular contact with existing customers to foster closer relationship and for referrals
• Work closely with Branch Manager and Regional Sales Heads on sales activities, promotion and campaigns
• Comply with CPD hours and to ensure completion rate of CFF forms
• Compliance to Bank’s policy, procedures and observe sales code of ethics