People Team & Workplace Experience Co-ordinator, APAC (3914)

GBG Plc; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Kuala Lumpur seeks a People Team & Workplace Experience Co-ordinator to support HR administration and enhance employee experience. The role involves managing onboarding, offboarding, and office administration tasks, ensuring efficient HR services and strong customer support. Ideal candidates will have experience in HR and administration, with a focus on customer service and team collaboration.

Qualifications

• Experience in providing high levels of customer service.
• Ability to support transactional HR responsibilities effectively.
• Strong administrative skills required.

Responsibilities

• Support delivery of People priorities and transactional HR actions.
• Assist in coordinating initiatives for People Team.
• Maintain and update the HRIS.

Skills

Customer service

Transactional HR experience

Strong administrative skills

Microsoft tools proficiency

Job description

Overview

About GBG
Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About The Team
Employee Experience Team. Our Employee Experience Team is central to the success of the business. We want to be known for having 'the best and most engaged' people in the industry. The Employee Experience Team is responsible for everything that drives just that; our employer brand, culture, internal communications, our HR infrastructure, plus our physical spaces. We\'re on an exciting journey, and we have the strategies in place to get us to our destination.

People Team & Workplace Experience Co-ordinator
As part of the global People team reporting to the Employee Experience Director APAC, this role has the opportunity to improve the experience our team members and managers have when dealing with all the transactional HR they need to manage. You will deliver first class administrative support for all team members; helping triage queries from team members and resolving administrative needs, for everyone from the point they join our team until it\'s time to move on. This is an exciting and varied role supporting the People team in administrative and coordination support on employee experience related activities, this includes Kuala Lumpur office needs.

What You Will Do

People Team related responsibilities:

• Working closely with the business partners to support the delivery against People priorities and provide transactional and tier one level support to the business.
• Conducting all HR transactional HR actions including; Offer and Contract services; pre employment screening checks; supports all general people related queries
• Assisting People Team Business Partners with the co-ordination of initiatives
• Uses generalist HR knowledge and understanding of company policies and processes to provide tier one level administrative support
• Supports the maintaining and updating of our HRIS
• Acts as an integral part of an engaged team providing first class customer service, professional and personable support to the business including the onboarding and offboarding processes
• Provide an accurate, effective HR admin services to the business, simplifying processes and minimising admin effort ('digital first') for team members and managers
• Deliver customer focused service delivering against agreed service level agreements (SLA's)
• Use generalist HR knowledge and understanding of company policies and processes to provide Tier 1 level administrative support and query resolution on the full range of HR activity, examples being:
• • Benefits
  • HR systems and tools
  • Company policies
  • Leaver admin

Workplace Experience related responsibilities:

• Support day-to-day KL office administration including PO creation and tracking, invoicing, replenishing and ordering of office supplies, refreshments and office catering orders when required
• Support office facilities related tasks - maintenance of fire extinguisher, maintenance of the office suppliers A/C, cleaning and building management point of contact
• Supporting Health and Safety office requirements and Business Continuity Plan annual updates
• Support new joiner / leaver process in the KL office

Skills We Are Looking For

• Experience of providing a high level of customer service ideally delivering high volume and precise administration.
• Experience of supporting transactional HR responsibilities
• Strong administrator skills, given the role will support both HR and workplace facilities related administrative responsibilities
• Confident in providing first line advice to line managers on general enquiries
• Personable and solution focussed, with a desire to make everyday tasks easier for people
• Someone confident with ambiguity, and able to suggest improvements to processes, whilst deploying high attention to detail
• Skills and knowledge across the full range of Microsoft tools, plus bespoke databases. Ideally with experience of working with automated processes including, HRIS and Learning Management systems
• A flexible approach to working which will allow you to support our teams across multiple jurisdictions and time zones.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we\'re a great place to work, drop an email to [e-mail] and we\'ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Unleash your potential and be part of our mission to power safe and rewarding digital lives.