People Support Specialist

CelcomDigi; Selangor; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a People Support Specialist on a 2-year contract. This role will provide efficient HR operational support, manage employee records, and ensure compliance with policies. Candidates must have at least 2 years of HR experience, proficiency in SuccessFactors, and strong Excel skills. The position is based at the CelcomDigi Tower in Petaling Jaya and offers an engaging environment for HR professionals.

Qualifications

• Minimum 2 years of experience in HR Operations, HR Shared Services, or People Services.
• Hands-on experience with SuccessFactors (Employee Central or equivalent module).
• Strong command of Excel for HR data processing and analysis.

Responsibilities

• Manage and maintain employee records in SuccessFactors.
• Support end-to-end employee lifecycle processes including confirmation and offboarding.
• Prepare and issue HR documentation such as contracts and confirmation letters.

Skills

HR Operations

Data Management

Excel

SuccessFactors

HR Compliance

Tools

SuccessFactors

altHR

Job description

We are now ONE! #CelcomDigi Celcom and Digi have merged with the aim to create Malaysia’s most inspiring telco-tech company, building on two well-loved brands with over six decades of combined strengths in innovation and connecting Malaysians.

People Support Specialist (Contract)

Date: 13 Jan 2026 | Employment Type: Outsource | City: CelcomDigi Tower, Petaling Jaya

Job Description

The People Support Specialist is responsible for delivering efficient and accurate HR operational support through a shared services model. The role serves as a key point of contact for employees on HR-related matters, especially data management records, ensuring timely resolution of inquiries, compliance with policies, and high-quality people services throughout the employee lifecycle.

Responsibilities

• Manage and maintain employee records in SuccessFactors, ensuring data accuracy, completeness, and audit compliance.
• Support end-to-end (system) employee lifecycle processes including confirmation, transfers, contract renewals, and offboarding.
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• Prepare and issue HR documentation such as salary adjustments, employment contracts, confirmation letters, and employee movement letters.
• Process HR transactions in accordance with SLAs, policies, and internal controls.
• Support payroll inputs by ensuring timely and accurate submission of payroll advices.
• Handle benefits administration including enrollment, updates, and employee queries.
• Respond to HR Ops queries via altHR.
• Support HR audits by providing accurate data, documentation, and system reports when required.
• Collaborate with HR Business Partners, Payroll, and other stakeholders to resolve complex cases.
• Maintain SOPs, process documentation, and continuously drive operational improvements.

Requirements

• This role is a 2-year contract under a third-party outsource contract.
• Minimum 2 years of experience in HR Operations, HR Shared Services, or People Services.
• Hands-on experience with SuccessFactors (Employee Central or equivalent module).
• Strong command of Excel for HR data processing and analysis.
• Exposure to HR platforms such as altHR, FUSE, ITSM, or similar.
• Prior experience in a high-volume, fast-paced HR operations or shared services team.
• Knowledge of local statutory requirements, payroll processes, and HR compliance.
• Ability to work independently, prioritize effectively, and maintain professionalism under pressure.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.

Job Segment: Payroll, Compensation, Data Management, Finance, Human Resources, Data

Let’s advance and inspire Malaysia together! #WeAreCelcomDigi