People Services Senior Generalist (Japanese Speaker)

Sanofi US; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading healthcare company in Petaling Jaya is seeking a People Services Senior Generalist to manage employee lifecycle processes and deliver best-in-class HR services. This role involves supporting employees, handling queries, and ensuring compliance with company policies. The ideal candidate will have a Bachelor's degree, relevant experience, and proficiency in English and Japanese. Join us to help make a positive impact on millions of lives.

Responsibilities

• Provide cross-sectional support to employees, managers, P&C, and PS.
• Handle queries through ticket tools, providing timely responses.
• Develop and maintain standard operating procedures.
• Support testing of new functionality in ServiceNow.
• Deliver high-quality service to internal and former employees.
• Monitor compliance with Core Model guidelines.

Skills

Basic understanding of HR processes and activities

Proficiency in English (advanced level)

Proficiency in local language: Japanese

Proficiency in Microsoft Office, particularly Excel

Familiarity with People Services tools (e.g., Workday, ServiceNow)

Strong attention to detail

Excellent communication and interpersonal skills

Customer service orientation and problem-solving abilities

Adaptability, teamwork, and willingness to learn

Awareness of data privacy rules (e.g., GDPR)

Take the lead mindset

Education

Bachelor's degree in HR, Business Administration, or related field

3-5 years of experience in HR or related field

Job description

Job Title: People Services Senior Generalist C2R

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As the People Services Senior Generalist is responsible for controlling, monitoring, and executing People Services core models, ensuring a One Sanofi, best-in-class service for employees. This role supports employee lifecycle management within the legal framework and Sanofi's corporate policies, maintaining adequate control and minimizing associated risks.

Main Responsibilities

• Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the ServiceNow and Workday tools.
• Queries Handling through the ticket tools used within People Services especially in ServiceNow, providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS.
• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
• Support testing of new functionality or implementations of ServiceNow.
• Handling Queries (tickets) from employees regarding P&C /PS topics.
• Deliver high-quality standard service to internal employees & Former employees.
• Article knowledge Management (Creation / Update / Translation / Feedback analysis).
• Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement.
• Comply with and uphold both internal and country-specific data privacy policies. All management of information related to personal data (from our employees, former employees, and EWF) must be handled with the highest level of confidentiality and data protection.
• Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation.
• Continually seek out ways to improve the process and user satisfaction.
• Ensure timely completion of all mandatory company trainings and actively participate in learning sessions that will contribute significantly to your development in your current role and future career.

Experience

• Bachelor's degree in HR, Business Administration, or related field
• 3-5 years of experience in HR or related field
• Experience in a multicultural environment is a plus

Core Skills:

• Basic understanding of HR processes and activities
• Proficiency in English (advanced level).
• Proficiency in local language: Japanese.
• Proficiency in Microsoft Office, particularly Excel
• Familiarity with People Services tools (e.g., Workday, ServiceNow) is advantageous
• Strong attention to detail and ability to meet deadlines
• Excellent communication and interpersonal skills
• Customer service orientation and problem-solving abilities
• Adaptability, teamwork, and willingness to learn
• Awareness of data privacy rules (e.g., GDPR) is beneficial
• Take the lead mindset, able to guide team member

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!