Payroll Expert

Novartis Malaysia; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Novartis Malaysia is seeking a Payroll Expert to help develop payroll principles and guidelines across APAC. You will coordinate data analysis and evaluation to enhance service delivery and support the implementation and continuous improvement of payroll systems for our people.

You will collaborate with regional teams, handle complex payroll processes, ensure compliance with country regulations including Taiwan, Hong Kong and China, and drive automation and data integrity through Workday and

Qualifications

• Bachelor’s degree in finance, accounting, business or related field.
• Minimum 5 years payroll experience in full payroll cycle with APAC exposure.
• Fluent in English and Chinese (written and spoken).
• Knowledge of country-specific payroll regulations and tax compliance for APAC.

Responsibilities

• Support payroll objectives across teams and regions.
• Implement payroll processes and standards with user training.
• Respond to payroll service requests and escalate issues when needed.
• Track and troubleshoot service errors and analyze queries.
• Evaluate payroll services and contribute to continuous improvement.
• Collaborate on payroll projects at country or business-unit level.
• Provide expert advice on payroll systems, compliance and customer-focused solutions.

Skills

Analytical skills

Problem-solving

Stakeholder management

Attention to detail

Education

Bachelor’s degree in Finance/Accounting/Business

Tools

Workday

Advanced Excel

Job description

Summary

Step into a role where your expertise in payroll processes drives meaningful impact. As a Payroll Expert, you’ll support the development of principles and guidelines that shape how we operate, while coordinating data analysis and evaluation to enhance service delivery. Your contributions will help implement and continuously improve payroll systems that support our people and APAC countries.

Key Responsibilities

• Support operational execution of payroll strategic objectives across teams and regions.
• Implement payroll processes and standards with guidance and training for users.
• Respond to payroll service requests and resolve issues or escalation as needed.
• Track and troubleshoot service errors, analyzing messages and user queries.
• Evaluate payroll services and contribute to continuous improvement initiatives.
• Collaborate on payroll-related projects at country or business unit level.
• Provide expert advice on payroll systems, compliance, and customer-focused solutions.

Essential Requirements

• Bachelor’s degree in finance, Accounting, Business, or a related field.
• Minimum 5 years payroll experience in full payroll cycle with experience in Taiwan (Main), Hong Kong and China countries.
• Professional fluency in written and spoken English and Chinese.
• Direct knowledge of country-specific payroll regulations and tax compliance for the APAC region.
• In depth knowledge and experience in Reconciliation & audit readiness, Vendor governance and Data privacy & payroll governance.
• Expertise in Workday & advanced Excel skills.
• Strong attention to detail and accuracy, with the ability to manage payroll data, validations, reconciliations, and documentation with a high degree of precision.
• Strong analytical and problem-solving skills to resolve payroll-related issues in a timely manner.
• Effective communication and stakeholder management skills, with the ability to partner with internal teams, vendors, and employees across multiple geographies and manage queries professionally.
• Process improvement and automation mindset.

Desirable Requirements

• Experience troubleshooting service errors and resolving complex payroll queries.
• Strong proactive problem-solving skills in a customer-focused environment.
• Multi-country payroll experience other than Taiwan, Hong Kong and China.
• Experience with Workday integration
• Experience in Global/ MNC and complex & matrixed organizations
• Experience in leveraging AI to simplify people processes, reduce duplication, and shift team capacity toward higher impact, value adding work.

Why Novartis

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards

Learn about all the ways we’ll help you thrive personally and professionally.

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