Payroll CSM: Drive Growth & Delight Customers

The Access Group; Kuala Lumpur; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading software provider in Kuala Lumpur seeks a Customer Success specialist to serve as the primary contact for clients, manage relationships, and improve customer experience. The ideal candidate will have 4-8 years of experience in client-facing roles and familiarity with the Australian payroll industry. Competitive salary and benefits offered, including well-being days and community charity days.

Benefits

25 days leave

Health contribution

Charity days support

Qualifications

• Experience dealing with large customer bases.
• Strong interpersonal skills and customer empathy.
• Ability to influence stakeholders through negotiation.

Responsibilities

• Serve as the primary contact for MicroPay and Definitiv customers.
• Provide both reactive and proactive customer services.
• Identify opportunities for upsell and cross-sell.

Skills

Customer empathy

Problem solving

Data analysis

Relationship building

Education

4-8 years in Customer Success or related roles

Tools

Salesforce

AI tools (e.g., Co-Pilot, Clari)

Job description

A leading software provider in Kuala Lumpur seeks a Customer Success specialist to serve as the primary contact for clients, manage relationships, and improve customer experience. The ideal candidate will have 4-8 years of experience in client-facing roles and familiarity with the Australian payroll industry. Competitive salary and benefits offered, including well-being days and community charity days.