Payments Investigation Specialist

OCBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking an experienced banking professional to provide client support. Your role involves investigating payment issues and ensuring high accuracy in operations. Ideal candidates will possess at least 2-3 years of experience in the banking industry, with strong communication and time management skills. This position offers a competitive salary along with flexible benefits to enhance your lifestyle.

Benefits

Competitive base salary

Holistic, flexible benefits

Learning and professional development opportunities

Qualifications

• Minimum 2-3 years of experience in banking or financial institutions.
• Experience in remittance is preferred.
• Strong follow-up skills and ability to prioritize effectively.

Responsibilities

• Provide first point of contact support for client queries.
• Investigate payment messages and monitor resolutions.
• Support business processes according to SLA requirements.

Skills

Risk awareness

Attention to details

Time management

Communication skills

Ability to work under pressure

Job description

A leading financial institution in Kuala Lumpur is seeking an experienced banking professional to provide client support. Your role involves investigating payment issues and ensuring high accuracy in operations. Ideal candidates will possess at least 2-3 years of experience in the banking industry, with strong communication and time management skills. This position offers a competitive salary along with flexible benefits to enhance your lifestyle.