Payment Services Manager

AstraZeneca; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading pharmaceutical company is looking for a Payment Services Manager to oversee payment coordination for Healthcare Professionals. The role is responsible for ensuring accurate payment processing and providing guidance to stakeholders. Candidates should possess strong attention to detail, problem-solving skills, and proficiency in SAP and Coupa. This position is based in Petaling Jaya, Malaysia, and offers opportunities for professional growth.

Qualifications

• Good understanding of Account Payable processes.
• Understanding of Healthcare Professionals (HCP) payment process.
• Capable of working across cultures and geographical boundaries.

Responsibilities

• Manage technical and administrative aspects of payment coordination.
• Provide training to new joiners and colleagues.
• Engage with external stakeholders maintaining professionalism.

Skills

Attention to detail

Problem solving skills

Excellent written communication

Proficiency in Microsoft Office

Positive attitude

Ability to work independently

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Coupa

Smartsheets

Job description

At AstraZeneca we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big, and working together to make the impossible a reality.

We are inspired by things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them. Every one of our employees makes a difference to patient lives every day. Our mission is ambitious, and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first. Working at AstraZeneca, we believe in the potential of our people and our commitment to develop our people beyond what was thought possible.

The Payment Services Manager will serve as a member of the Global Business Services (GBS) – in CLS Team and manage technical and administrative aspects of payment coordination for systems and processes related to Healthcare Professionals (HCP) and external expert (EE) contract-to-pay requests. The Payment Services Manager will be responsible for ensuring accurate and compliant processing of payments in accordance with policies, procedures, regulations, and transparency/disclosure reporting requirements. The role will also be responsible for providing purchasing support related to management of associated payments. A successful candidate will conduct operational tasks to ensure accuracy and completeness of requirements and will provide guidance to customers, management and peers.

Major Responsibilities

• Engage with external stakeholders (External Experts) in compliance with AstraZeneca SOP’s, maintaining professionalism and high ethical standards throughout all interactions whilst protecting reputational risk to the business.
• Process prompt and timely Invoices in accordance with Service Level Agreements to achieve Key Performance Indicator targets
• Initiate the process for reimbursing the External Expert for services including any out-of-pocket expenses.
• Work with the Business Engagement Owner and/or Medical Communications agency to collect relevant data and documents and agree to payment of appropriate fees and expenses.
• Manage and resolving incoming escalations and queries from Activity Owners and External Experts
• Act as a Subject Matter Expert for Payment and AP Processes
• Provide Training to New Joiners and other colleagues
• Assure all Job Aids for Payment Process are up to date
• Ensure accurate and timely vendor set up to mitigate payment delays
• Utilize and maintain simple yet comprehensive payment templates and tools, as needed.
• Maintain tracker/dashboards/systems to be able to generate useful reports to customers (activity owners, business leaders, etc)
• Maintain and ensure data integrity in SAP, Coupa and other relevant systems, ensuring accuracy, completeness and timeliness of updates.
• Assimilate and adopt new systems, tools and processes where these are required for delivering the role.

Education/Experience Requirements

• Bachelor’s degree or equivalent experience
• Good understanding of Account Payable processes
• Understanding of Healthcare Professionals (HCP), Healthcare Organization (HCO) payment process
• Proficiency in Microsoft Office applications and database management
• Must have working knowledge of the following systems/tools: SAP, Coupa, Smartsheets
• Positive ‘can do’ attitude
• Able to manage multiple priorities, work to deadlines and turnaround times, work well under pressure and adapt to ever-changing scenarios
• Strong attention to details
• Problem solving skills
• Capable of working independently but also take instruction and direction from others
• Excellent written and verbal communications skills
• High ethical standards; trustworthiness; operate with absolute discretion.
• Proactive and consultative customer service, having the ability to identify customer needs and respond creatively, listening to information, asking probing questions, applying knowledge and determining solutions
• Ability to work across cultures and geographical boundaries

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

AstraZeneca is an equal opportunity employer. We will consider all qualified applicants for employment without discrimination on grounds of disability, sex or sexual orientation, pregnancy or maternity leave status, race or national or ethnic origin, age, religion or belief, gender identity or re-assignment, marital or civil partnership status, protected veteran status (if applicable) or any other characteristic protected by law. We only employ individuals with the right to work in the country/ies where the role is advertised.

27-Nov-2025

26-Dec-2025

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.