Payment Operations Team lead

Monroe Consulting Group; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consulting firm is seeking a seasoned professional for a role in payment operations. You will lead the Payment Operations team, ensuring effective processing and continuous improvement within the operations. Candidates should have over 5 years of experience in payment or fintech operations, with exceptional analytical and problem-solving skills. Proficiency in Microsoft Office and data analysis tools is essential. This role offers a dynamic environment and opportunities for team development and process optimization.

Qualifications

• Over 5 years of experience in payment/fintech operations, including leadership.
• Strong knowledge of payment processing systems and process improvements.
• Proficient in using data analysis tools and Microsoft Office.

Responsibilities

• Lead, coach, and develop the Payment Operations team.
• Manage day-to-day payment processing ensuring compliance.
• Identify opportunities to streamline workflows.
• Monitor team KPIs and deliver performance reports.

Skills

Leadership skills

Analytical skills

Problem-solving skills

Attention to detail

Tools

Microsoft Office

Data analysis tools

Job description

Job Responsibilities:

• Team Leadership & Development - Lead, coach, and develop the Payment Operations team to align with business objectives and deliver high-quality outcomes. Conduct ongoing training to keep the team informed about evolving industry standards and regulatory updates. Provide regular coaching and constructive feedback to support team members' growth and skill development.
• Payment Processing Management - Manage day-to-day payment processing to ensure transactions are accurate, timely, and fully compliant with applicable regulations. Handle complex payment issues and escalations, ensuring swift resolution and maintaining excellent service standards.
• Process Optimization - Identify opportunities to streamline workflows, enhance system functionality, and reduce transactional errors.
• Cross-Functional Collaboration - Partner with IT, Finance, and cross-functional teams to support the integration and rollout of new or upgraded payment solutions.
• Performance Monitoring & Reporting - Monitor and analyze team KPIs, using data insights to drive performance improvements. Compile and deliver comprehensive performance reports to senior leadership, outlining progress, key metrics, and areas for enhancement.

Key Requirements:

• Over 5 years of experience in payment/fintech operations - With experience in a leadership role.
• Strong knowledge of payment processing systems - Process improvements and optimisation.
• Exceptional analytical and problem-solving skills - With a keen attention to detail.
• Proficient in using Microsoft Office - And familiarity with data analysis tools.