Payment Operations Team Lead

Ezypay (Business Registration: iConnect360 Sdn Bhd); Kuala Lumpur; Hybrid; MYR 90,000 - 120,000; Full time

Job summary

A leading payment solutions provider in Kuala Lumpur is looking for a Payment Operations Team Lead. This role involves spearheading the management and enhancement of payment operation processes, overseeing daily activities, and mentoring a high-performing team. The ideal candidate will have over 5 years of payment operations experience, including leadership in a fast-paced environment. This position offers a generous salary package and a hybrid work environment.

Benefits

Generous salary package

Casual dress code

Flexible working arrangements

Delicious office snacks

Guidance from leaders

Dynamic work environment

Early office hours

Team breakfast every Thursday

Medical coverage for family

Birthday off

Qualifications

• 5+ years of experience in payment operations, including leadership roles.
• Strong knowledge of payment systems and compliance.
• Demonstrated ability to lead teams and foster collaboration.

Responsibilities

• Lead and mentor the Payment Operations team.
• Oversee daily payment processing activities.
• Implement and optimize operational processes.
• Manage payment issues and escalations.
• Monitor KPIs to track performance and suggest improvements.

Skills

Payment operations experience

Leadership skills

Analytical skills

Communication skills

Problem-solving skills

Tools

Microsoft Office Suite

Data analysis tools

Job description

Overview

As a Payment Operations Team Lead at Ezypay, you will spearhead the management and enhancement of our payment operation processes to ensure smooth transaction flow and minimize discrepancies while fostering a high-performing team culture. You will work closely with various internal stakeholders and external partners to drive improved efficiency and implement operational best practices.

Responsibilities

• Lead and mentor the Payment Operations team, ensuring the team is well-equipped to achieve organizational goals.
• Oversee daily payment processing activities, ensuring accuracy, timeliness, and compliance with relevant regulations.
• Implement and optimize operational processes to increase efficiency and reduce errors in payment transactions.
• Manage complex payment issues and escalations to ensure prompt resolutions and maintain high customer satisfaction.
• Work collaboratively with IT, Finance, and other operation teams to integrate new payment solutions or enhancements seamlessly.
• Monitor key performance indicators (KPIs) to track team performance and suggest actionable improvements.
• Conduct regular training sessions for team members to ensure they stay updated with industry trends and regulatory changes.
• Provide coaching and mentoring to team members, offering consistent, actionable feedback and fostering an environment that supports continuous personal and professional development.
• Prepare and present performance reports to senior management, highlighting achievements and areas for development.
• Identify gaps and streamline processes to improve efficiency and reduce risks that enhance operational efficiency and support expansion across multiple APAC jurisdictions.

Qualifications

• 5+ years of experience in payment operations, with at least 3 years in a supervisory or leadership role.
• Strong knowledge of payment processing systems, gateways, and compliance regulations.
• Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Experience working in a fast‑paced, high‑growth environment.
• Demonstrated ability to lead teams effectively and foster a positive, collaborative work environment.
• Excellent verbal and written communication skills, with the ability to liaise with technical and non‑technical stakeholders.
• Proficient in using Microsoft Office Suite and familiarity with data analysis tools.

Benefits

• Generous salary package.
• Casual dress code.
• Flexible working arrangements, including work from home and remote.
• Delicious office snacks.
• Guidance and mentoring from leaders within the business.
• Dynamic, positive work environment.
• Fantastic team culture.
• Avoid peak traffic with early office hours.
• Hybrid work environment.
• Team breakfast every Thursday.
• Parking available.
• Medical coverage for spouse and kids.
• A day off on your birthday.

Apply now to be part of our amazing team!