Payment Operations Associate - SG ShopeePay

Shopee; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a skilled Merchant Onboarding Specialist to manage end-to-end merchant onboarding while ensuring compliance. The candidate will be responsible for resolving escalations in merchant operations and managing chargeback disputes. Ideal applicants have 1–3 years of experience in account management or fintech, strong analytical skills, and proficiency in Excel and SQL. This role offers a dynamic work environment with ample opportunities for professional growth.

Qualifications

• Bachelor’s degree in business administration, Management, or a related field.
• 1–3 years’ experience in merchant onboarding, account management, operations management, payments or fintech.
• Strong analytical, problem-solving, and critical thinking skills.

Responsibilities

• Lead end-to-end merchant onboarding, ensuring compliance and timely execution.
• Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.
• Manage chargeback disputes, preparing responses and collaborating with stakeholders.

Skills

Analytical skills

Problem-solving skills

Critical thinking

Self-learning

Resourcefulness

Education

Bachelor's degree in business administration or related field

Tools

Excel (VLOOKUP, Pivot Tables)

SQL

Power Query

Job description

Job Description

• Lead end-to-end merchant onboarding, ensuring compliance and timely execution.
• Serve as the go-to SME for merchant operations, guiding internal teams and resolving escalations.
• Manage chargeback disputes, preparing responses and collaborating with stakeholders to minimize losses.
• Maintain accurate reporting, document processes, and identify opportunities for operational improvements.
• Handle ad-hoc tasks as required by the business.

Requirements

• Bachelor’s degree in business administration, Management, or a related field.
• 1–3 years’ experience in merchant onboarding, account management, operations management, payments or fintech.
• Strong analytical, problem-solving, and critical thinking skills.
• Solid knowledge of merchant operations, onboarding, and payment workflows.
• Familiarity with chargeback mechanisms and dispute resolution.
• Proficient in Excel (VLOOKUP, Pivot Tables); SQL and Power Query a plus.
• Understanding of payment channels and Merchant Discount Rate (MDR).
• Energetic, meticulous, and able to work in a fast-paced environment.
• Self-learning, resourceful, and able to work independently.