Payment Investigation Officer

OCBC; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking an experienced banking professional to provide client support. Your role involves investigating payment issues and ensuring high accuracy in operations. Ideal candidates will possess at least 2-3 years of experience in the banking industry, with strong communication and time management skills. This position offers a competitive salary along with flexible benefits to enhance your lifestyle.

Benefits

Competitive base salary

Holistic, flexible benefits

Learning and professional development opportunities

Qualifications

• Minimum 2-3 years of experience in banking or financial institutions.
• Experience in remittance is preferred.
• Strong follow-up skills and ability to prioritize effectively.

Responsibilities

• Provide first point of contact support for client queries.
• Investigate payment messages and monitor resolutions.
• Support business processes according to SLA requirements.

Skills

Risk awareness

Attention to details

Time management

Communication skills

Ability to work under pressure

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career.

Your Opportunity Starts Here.

Responsibilities & Qualifications

• Provide first point of contact support to ensure all queries from both internal and external clients are responded to in a timely and professional manner.
• Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved.
• Process and perform verification for investigation cases with high accuracy and with minimal supervision.
• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
• To monitor system availability & extend promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.
• Minimum 2-3 years of experience in banking industry or financial institution, preferably with remittance relevant experiences.
• Risk awareness and attention to details/ meticulous and strong follow-up skills.
• Highly driven and able to work under pressure in a time sensitive environment.
• Time management and ability to prioritize effectively based on the risk/time criticality of the tasks required.
• Possesses good oral/written/ communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.