Payment Executive - Operations, SG Marketplace (Fresh Graduates are Welcomed!)

Shopee; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading e-commerce platform is seeking a Payment Executive to manage payment and refund processes, ensuring accurate and timely operations. Fresh graduates are encouraged to apply. Candidates should possess a Bachelor’s degree in Accounting or Finance, strong Microsoft Excel skills, and excellent communication capabilities. Join a dynamic team where you can contribute to process improvements and support new payment feature rollouts.

Qualifications

• Fresh graduates are welcomed to apply.
• Strong proficiency in Microsoft Excel is required.
• Experience in e-commerce or payments is preferred.

Responsibilities

• Manage payment and refund requests from internal teams.
• Oversee the end-to-end payment process, monitoring transactions.
• Collaborate with Product and Technical teams to resolve issues.

Skills

Proactive teamwork

Attention to detail

Strong logical and critical thinking

Communication skills

Microsoft Excel proficiency

Education

Bachelor’s degree in Accounting, Finance or relevant fields

Tools

SQL

Job description

Payment Executive - Operations, SG Marketplace (Fresh Graduates are Welcomed!)

Job Description

• Manage payment and refund requests from internal teams, ensuring timely and accurate processing while maintaining seamless payment flows and operational alignment.
• Oversee the end-to-end payment process, including monitoring transactions and refunds, investigating declines, and resolving issues promptly.
• Collaborate with Product and Technical teams to identify root causes, resolve payment-related issues, and explore opportunities for feature enhancements or process optimization.
• Document payment processes, prepare FAQs, and contribute to continuous process improvements.
• Participate in UAT and assist in the rollout of new payment features.
• Support additional tasks and responsibilities as assigned on an ad-hoc basis.

Requirements

• Fresh graduates are welcomed to apply.
• Proactive, collaborative team player with a positive attitude and willingness to learn.
• Bachelor’s degree in Accounting, Finance or other relevant fields.
• Strong proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP); SQL experience is a plus.
• Good communication skills in both written and verbal (email, face-to-face, and remote discussions).
• High attention to detail with strong logical and critical thinking skills for problem-solving.
• Added experience in the e-commerce, payments, or digital wallet industry is preferred.