Payable Escalation Analyst

DHL Germany; Selangor; On-site; MYR 60,000 - 75,000; Full time

Job summary

A leading supply chain company in Malaysia is searching for a professional to handle PTP processes. Responsibilities include managing vendor relations, resolving disputes, and ensuring compliance with policies. Candidates must possess a Bachelor's Degree in Accounting or Finance and at least one year of relevant experience. Proficiency in MS Office and the ability to communicate in English and Thai are essential. This role offers opportunities for professional growth in a diverse environment.

Qualifications

• A minimum of 1 year working experience in the PTP process.
• Good analytical skills for financial data analysis.
• Proficient in MS Office, particularly Excel, PowerPoint, and Word.

Responsibilities

• Deliver processes according to agreed business requirements.
• Manage escalations related to procure-to-pay activities.
• Conduct controls and create evidence per policy.
• Engage with country teams for process completion.

Skills

Analytical skills

Client and vendor management

Dispute resolution

MS Excel

English proficiency

Thai language proficiency

Education

Bachelor’s Degree in Accounting, Finance, or related field

Tools

MS Office

Job description

About us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

Job Responsibilities:

• Deliver the processes in scope to the agreed business requirements.
• Manage and respond to escalations related to procure to pay scope of activities for the respective countries. This includes handling internal/external queries, reconciling vendor statements of account etc.
• Address and resolve queries and escalations from the countries on a timely basis with minimized financial risk.
• Manage the performance of shared service centers on their delivery of daily activities.
• Conduct assigned controls on a day-to-day basis, to create and store evidence as per Group/Division  ICS policy.
• Provide regular updates to their Team Lead on process completion and any escalations.
• Support the Team Lead in performing root cause analysis and implement preventive controls for the identified escalations/process issues/performance failure.
• Regular engagement with country teams and shared services on inputs and outputs for the completion of common processes.
• Provide input into the continuous improvement agenda by providing documented ideas to improve quality and efficiency.
• Remain up to date and comply with relevant policies, controls, thresholds, and standard operating procedures, including support documentation on work instruction.
• Support the Team Lead and Business Process Owners (process specialists) to embed process changes, improvements and address any gap.

Requirements

Requirements:

• Bachelor’s Degree in Accounting, Finance, or related field.
• Minimum 1 year working experience in PTP process, including client and vendor management and dispute resolution.
• Proficient in MS Office, especially MS Excel, PowerPoint, and Word.
• Good analytical skills, including the ability to analyze financial data, identify trends, and provide meaningful insights, are required.
• Ale to speak, read and write English and Thai language.