Patient Liaison Officer

Sunway Medical Centre; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare provider in Malaysia is seeking an experienced Patient Services Coordinator who will act as the main point of contact for patients and families, assisting them from admission to discharge. The ideal candidate should possess a minimum diploma in a relevant field, have 1-2 years of customer service or healthcare operations experience, and showcase strong communication skills coupled with a compassionate demeanor. This role offers opportunities to drive patient satisfaction and requires a proactive approach to coordination and support.

Qualifications

• Minimum Diploma in Nursing, Healthcare, Hospitality, or related field.
• At least 1–2 years of experience in customer service or healthcare operations.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Serve as the main point-of-contact for patients and families.
• Assist with patient inquiries and service navigation.
• Support international patients with logistics and appointments.
• Monitor patient satisfaction levels and drive improvements.
• Maintain accurate records related to patient experience activities.
• Assist with appointment booking and coordination.

Skills

Customer service

Strong communication

Multitasking

Compassionate demeanor

Coordination

Education

Minimum Diploma in Nursing, Healthcare, Hospitality

Job description

Overview

Serve as the main point-of-contact for patients and families, providing guidance and support from admission to discharge.

Assist with patient enquiries, service navigation, and coordination with clinical and non-clinical departments.

Support international patients with logistics, appointments, and necessary documentation.

Monitor patient satisfaction levels and collaborate with departments to drive improvements.

Maintain accurate records, reports, and correspondence related to patient experience activities.

Assist with appointment booking, coordination, and follow-up, ensuring timely and accurate scheduling.

Responsibilities

• Serve as the main point-of-contact for patients and families, providing guidance and support from admission to discharge.
• Assist with patient enquiries, service navigation, and coordination with clinical and non-clinical departments.
• Support international patients with logistics, appointments, and necessary documentation.
• Monitor patient satisfaction levels and collaborate with departments to drive improvements.
• Maintain accurate records, reports, and correspondence related to patient experience activities.
• Assist with appointment booking, coordination, and follow-up, ensuring timely and accurate scheduling.

Qualifications

• Minimum Diploma in Nursing, Healthcare, Hospitality, or related field.
• At least 1–2 years of experience in customer service, healthcare operations, or patient engagement.
• Strong communication skills with a compassionate and professional demeanour.
• Ability to multitask, coordinate effectively, and remain calm under pressure.
• Proficiency in English; additional language(s) is an added advantage.
• Pleasant personality with a genuine passion for helping people.

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