Patient Access Program Lead – Care & Liaison

The National Cancer Society Of Malaysia; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare organization in Penang is seeking a Patient Access Hospital Executive to support patient access programs. Responsibilities include guiding patients through eligibility processes, coordinating with healthcare professionals, and managing stakeholder relations. Ideal candidates will possess a background in health sciences, have excellent communication skills, and be empathetic. This role may require travel and is crucial for ensuring a smooth patient journey.

Qualifications

• Possess own transport and willing to travel interstate or out-of-state when required.
• Excellent communication and interpersonal skills with the ability to engage varied stakeholders.
• Empathetic, patient-focused, and able to solve service issues with urgency.

Responsibilities

• Assist patients in understanding PAP eligibility, requirements, and enrolment/redemption processes.
• Maintain regular communication with pharmacists, doctors, and clinical teams involved in PAP.
• Report Adverse Events (AE) and Product Quality Complaints (PQC) in compliance with program requirements.

Skills

Communication skills

Empathy

Stakeholder coordination

Analytical skills

Organizational skills

Proficiency in English

Proficiency in Mandarin

Education

Background in Health Sciences

Background in Counselling

Background in Psychology

Job description

A healthcare organization in Penang is seeking a Patient Access Hospital Executive to support patient access programs. Responsibilities include guiding patients through eligibility processes, coordinating with healthcare professionals, and managing stakeholder relations. Ideal candidates will possess a background in health sciences, have excellent communication skills, and be empathetic. This role may require travel and is crucial for ensuring a smooth patient journey.