Partner-Facing Applications Analyst & Consultant

Zchwantech; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Job summary

A tech solutions provider in Kuala Lumpur is looking for a Business Analyst to support business applications for partners and resellers. The role involves analyzing requirements, providing application support, and contributing to process improvements. Candidates should have a Diploma or Degree in Computer Science, experience in software development or application support, and proficiency in MySQL. Excellent communication skills and knowledge of web technologies are essential. Join a dynamic team focused on optimal product performance and customer satisfaction.

Qualifications

• 1-3 years of experience in software development or application support in an Agile/Scrum environment.
• Proven experience in Customer Service with L2 application support.
• Knowledge of HTML or other web development technologies is an advantage.

Responsibilities

• Provide application support and consultancy on product usage to partners and resellers.
• Analyze and interpret business requirements into functional specifications.
• Collaborate with teams to maintain positive partner relationships.
• Troubleshoot issues with Development and support teams.
• Create and maintain documentation for system configurations.
• Conduct research and analysis for future enhancements.

Skills

MySQL

Problem-solving

Communication

Education

Diploma or Degree in Computer Science or Information Technology

Job description

A tech solutions provider in Kuala Lumpur is looking for a Business Analyst to support business applications for partners and resellers. The role involves analyzing requirements, providing application support, and contributing to process improvements. Candidates should have a Diploma or Degree in Computer Science, experience in software development or application support, and proficiency in MySQL. Excellent communication skills and knowledge of web technologies are essential. Join a dynamic team focused on optimal product performance and customer satisfaction.