Partner Customer Experience and Operations Executive

PolicyStreet; Kuala Lumpur; On-site; MYR 48,000 - 60,000; Full time

Job summary

A leading InsurTech company in Kuala Lumpur is seeking a Claims Support Specialist. The role involves communicating with policyholders and ensuring quality claims processing. Ideal candidates have a business or finance degree and strong analytical skills. Join a dynamic startup committed to innovating insurance and improving customer experience, with excellent benefits and growth opportunities.

Benefits

Medical and Life insurance

Health benefits including optical, dental, and physiotherapy

Opportunities for continuous growth

Collaboration with a youthful team

Well stocked pantry

Qualifications

• Bachelor's degree in business, finance, or insurance is preferred.
• Self-motivated and able to work with minimum supervision.
• Exceptional communication skills, both written and verbal.

Responsibilities

• Communicate with policyholders to gather information and resolve issues.
• Provide support for claims inquiries and concerns.
• Process and review claims ensuring compliance with policy terms.

Skills

Attention to detail

Analytical skills

Customer service

Communication skills

Education

Bachelor's degree in relevant field

Job description

Overview

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

What you'll do

• Communicate with policyholders, partners, and internal teams to gather information and resolve issues
• Build strong relationships by addressing pain points, managing expectations, and ensuring a positive experience across all channels
• Provide prompt, empathetic support for claims inquiries and concerns
• Process and review claims accurately, ensuring compliance with policy terms and company guidelines
• Maintain proper documentation and records
• Stay updated on industry regulations and best practices in claims and customer experience
• Drive process improvements to enhance efficiency and satisfaction

Requirements

• Bachelor's degree in a relevant field (e.g., business, finance, insurance) is preferred
• Excellent attention to detail and analytical skills to assess claim validity and accuracy
• Exceptional customer service and communication skills, both written and verbal
• Self-motivated and able to work with minimum supervision
• Entrepreneurial, engaging and collaborative mindset

Benefits

• Medical and Life insurance
• A wide range of health benefits - including optical, dental, and physiotherapy
• Opportunities for continuous and rapid growth as well as skills enhancement
• Collaboration with a talented and youthful team that makes the work and learning a lot more fulfilling and fun
• And a well stocked pantry!

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership. In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region. If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we'd be just as excited to get to know you too!

Find out more about us via our website at www.policystreet.com.

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.