Part Time Customer Relations Officer (TGV Pavilion KL)

TGV CINEMAS SDN BHD; Kuala Lumpur; On-site; MYR 11,000 - 17,000; Part time

Job summary

TGV Cinemas Sdn Bhd in Kuala Lumpur is hiring a Part Time Customer Relations Officer at the Pavilion KL location. You will greet guests, assist with tickets and seating, answer questions about movies and promotions, and help resolve issues to keep showtimes running smoothly.

You will also engage our online community by sharing updates on social platforms, monitor feedback, and report issues to the manager. The role requires friendly communication, basic computer and mobile app skills, and a

Qualifications

• Customer service experience is a plus.
• Friendly and good at talking to people.
• Able to solve problems calmly.
• Basic computer and mobile app skills.

Responsibilities

• Greet and assist guests with tickets, seating and directions.
• Answer questions about movies, show times and promotions.
• Handle complaints politely and find quick solutions.
• Share updates, promotions and content on social media.

Skills

Customer service

People skills

Problem solving

Basic computer skills

Social media familiarity

Shift work flexibility

Job description

Part Time Customer Relations Officer (TGV Pavilion KL)

Job Summary: As a Customer Relations Officer, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities

• Customer Service
• Greet and assist guests with tickets, seating and directions.
• Answer questions about movies, show times and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions and fun content on TGV’s platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements

• Customer service experience is a plus
• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends and public holidays

A Hub of Innovation

Innovation is at the core of what we do. We are proud to lead Malaysia with the first-in-market, 12-channel sound immersion IMAX technology, delivering the world’s most captivating movie-going experience! Our Indulge halls redefine premium movie-going with a butler-to-table service that will make you feel like a movie star! Relaxation finds a home in our Beanie halls, providing comfort through our cozy beanbag pods. And don’t forget our Junior halls, where edutainment takes the spotlight, inviting kids to play, laugh, and learn. At TGV, endless possibilities await – innovation never stops here!

A subsidiary of Usaha Tegas Group

Our group has a global and local presence with diversified investments in telecommunications, satellite operations, media & and broadcasting, oil & and gas, and real estate assets. You will have the opportunity to embark on exciting collaborations with our sister companies, Astro and Maxis who have been making waves in the broadcasting and telecommunications industry.

Malaysia’s No.1 Cinema Loyalty Programme

We are home to MovieClub; Malaysia's leading cinema loyalty program, where our shared commitment to elevate every movie-going experience with rewards for our valued guests, makes each visit truly memorable and special!

Popcorn Perfection

Our mouthwatering double caramel Royale popcorn was crowned Malaysia's ultimate cinema snack in 2020. Come along on a journey to spread this happiness with our fellow guests, and who knows, you might find yourself savoring this delightful treat every day!

Community & Connection

TGV is more than just a place to watch movies; it is where friends, families, and communities come together. We create joyful moments and unforgettable memories for our guests, and you too can be part of that magic!

Our success story is written by our people, for our people. We are looking for talents with creativity, passion, and an unwavering commitment to excellence! If you are ready to be a part of our story, TGV is your stage.