Park Operations Lead — Guest Experience

Genting Malaysia; Genting Highlands; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading hospitality and leisure company in Genting Highlands is seeking an experienced Operations Executive. You will manage daily operations at our floral theme park, overseeing guest services, horticulture coordination, and vendor management. The ideal candidate has a degree in relevant fields and at least 2 years of experience in operations management. Join us to help enhance the guest experience in a beautiful and innovative setting.

Qualifications

• 2+ years of experience in operations or facility management, preferably in theme parks, resorts or botanical gardens.
• Familiarity with safety protocols, crowd management and guest experience strategies.
• Passion for nature and sustainability.

Responsibilities

• Manage daily park operations, including guest services, maintenance, and horticulture.
• Oversee staffing schedules, training, and performance.
• Ensure safety, cleanliness, and regulatory compliance.
• Coordinate with horticulture teams to maintain floral displays.
• Manage vendor relationships and third-party service providers.
• Monitor guest feedback and implement service improvements.
• Assist in preparing operational reports, budgets, and performance metrics.
• Support planning and execution of special events.

Skills

Leadership

Organisational skills

Communication

Problem-solving

Guest engagement

Education

Bachelor’s degree in Hospitality, Tourism, Horticulture, Facility Management, Business Administration

Job description

A leading hospitality and leisure company in Genting Highlands is seeking an experienced Operations Executive. You will manage daily operations at our floral theme park, overseeing guest services, horticulture coordination, and vendor management. The ideal candidate has a degree in relevant fields and at least 2 years of experience in operations management. Join us to help enhance the guest experience in a beautiful and innovative setting.