Parcel Recovery Executive - Dispute & Data

SupportFinity™; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics technology company in Shah Alam is seeking an Executive for Parcel Dispute Recovery. This full-time role involves handling problematic delivery issues, ensuring compliance with operational standards, and generating reports. Candidates should have at least a diploma, excellent communication skills, and be proficient in English and Bahasa Malaysia. Fresh graduates are encouraged to apply, and knowledge of Python is an advantage.

Qualifications

• Strong process and detail orientation, with a high degree of accuracy and compliance.
• Fast learner with the ability to adapt to a dynamic and fast-paced work environment.
• Fresh graduates are encouraged to apply.

Responsibilities

• Attend to all problematic delivery issues and ensure closure within the agreed SLA.
• Verify, analyse and tag problematic delivery issues accurately.
• Prepare daily and weekly reports on problematic delivery matters.
• Update outcomes of problematic delivery issues as received via email.
• Communicate clearly and effectively with relevant stakeholders.

Skills

Excellent communication and interpersonal skills

Strong analytical thinking

Attention to detail

Proficient in written and spoken English

Proficient in written and spoken Bahasa Malaysia

Proficient in Microsoft Office

Proficient in Google Workspace

Education

Diploma or Bachelor’s Degree in any field

Tools

Microsoft Office

Google Workspace

Python (basic knowledge)

Job description

A logistics technology company in Shah Alam is seeking an Executive for Parcel Dispute Recovery. This full-time role involves handling problematic delivery issues, ensuring compliance with operational standards, and generating reports. Candidates should have at least a diploma, excellent communication skills, and be proficient in English and Bahasa Malaysia. Fresh graduates are encouraged to apply, and knowledge of Python is an advantage.