Panel Coordinator (Chinese Speaker)

NielsenIQ; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global data measurement company is seeking a Homescan Panel Coordinator in Kuala Lumpur. The role involves managing panelist communications, supporting recruitment efforts, and coordinating surveys. Ideal candidates will hold at least a Diploma or Bachelor Degree, possess strong organizational and communication skills in English and Chinese, and have experience with MS Office applications. This position offers a flexible work environment alongside other benefits to encourage employee growth.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• Experience in MS Office applications.
• Strength in understanding and following new procedures.
• Time-management and ability to meet deadlines.
• Ability to work autonomously and as part of a team.

Responsibilities

• Creation and maintenance of panel communications.
• Supporting online recruitment and referral program.
• Involvement in the setup of new panel management system.
• Coordinating online surveys and reviewing proposed questions.
• Ensuring documentation on functions and procedures is up-to-date.
• Monitoring panel incentive offerings and processing requests.

Skills

Strong verbal and written communication skills for both English and Chinese

Good organizational skills

Ability to manage multiple projects

Confidence in working with people

Time-management

Education

Diploma or Bachelor Degree

Tools

MS Office applications

Job description

Company Description

Be a part of something big. With 40,000+ employees in 100 countries, NIQ is one of the world’s biggest data measurement companies, and we pride ourselves on providing our people with endless possibilities and paths to grow their careers. Simply put, we do two things at NIQ. We measure performance for our clients and we use analytics to help our clients grow their business. At NIQ, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

Job Description

Our Homescan Panel Coordinator is heavily involved in a number of key panel management functions for Singapore Consumer Panel. This role is to ensure, in conjunction with other members of the Panel Management team, that the Homescan panels in Singapore are equipped to the target panel size and compliant at the target levels.

Tasks

• Panelist communications – Creation and maintenance of bulk panel communications, be it digital or physical collaterals, including helpdesk, emails, newsletters, announcements, website admin, redemption follow-up and other reporting.
• Panel recruitments – Supporting and maintaining both main and panel expansion including online recruitment, referral programme, welcome calls, quality control calls, coaching and education. Also, ensuring sufficient panel members are recruited in main and panel expansion.
• Projects – Involvement in the setup and deployment of NIQ’s new panel management system as well as adhoc projects relating to the panel itself.
• Coordinating online surveys – Reviewing and discussing applicability of proposed survey questions for NIQ’s Homescan Panels in line with global survey guidelines. Coordinating with relevant teams from programming department to launching of the surveys.
• Process improvement – Ensuring accurate, up-to-date documentation on all functions and procedures. Continually look for ways to improve and streamline procedures.
• Overseeing Panel Incentive Program – Ensuring incentive offering is of interest to panelists. Also, monitoring and processing redemption requests for existing panel from acceptance to dispatch of gift item.

Qualifications

• A Diploma or Bachelor Degree and above
• MS Office applications experience
• Strength in understanding and following new procedures
• Strong verbal and written communication skills for both English and Chinese (mandatory)
• Good organizational skills, ability to set priorities and emphasis on accurate record keeping
• Time-management and ability to meet deadlines
• Ability to follow through on tasks and keep track of pending tasks
• Confidence in working with people (eg. internal stakeholders, suppliers, outsource vendors)
• Ability to manage multiple projects at one time.
• Ability to work autonomously and as part of a team, within a global company

Additional Information

At NIQ, we’re proud of our diversity! We strongly believe in promoting from within. We encourage all of our people to pave their own career path and explore ways to grow with us.

We’re steadfastly inclusive. NIQ is an environment that encourages all associates to be themselves, weave their talents and passions into their work, put their hand up and have their voice heard.

We operate on principles of trust and accountability. We sway against micromanagement, enabling our associates engage, include and decide in order to move swiftly and boldly, while keeping our clients at the heart of everything we do.

Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee‑Assistance‑Program (EAP)

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion.

AI Safety

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job‑related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request a human review if permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.