Pandora Aman Central - Senior/Retail Associate

Habib Retail; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail brand in Alor Setar is looking for a Customer Service Representative. You will engage with customers, answer inquiries, and maintain relationships while adhering to the company's standards. Ideal candidates should have at least an SPM qualification with a preference for candidates with 1-2 years of retail experience. Strong communication in English and Malay is essential, and knowledge of Thai or Mandarin is a plus. Shift work, including weekends and holidays, is required.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent.
• Good command of verbal and written English and Malay languages.

Responsibilities

• Follow the company’s rules and regulations to uphold the brand's image.
• Greet and engage with customers to answer inquiries and explain products.
• Coordinate on scheduled sales and promotional activities with the team.

Skills

Customer service

Retail management

Sales and marketing

Verbal and written English

Verbal and written Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

You will represent the brand to personalize excellent customer services and assist in the overall buying processes while maintaining good relationship with the customers. We provide internal training and development opportunity to support your professional growth within the Habib Group.

Available Brand : Pandora Aman Central

Responsibilities

• Follow the company’s rules and regulations at all time in order to uphold the image and high standard of the brand.
• Greet and engage with the customers on all matters including answering inquiries and explaining about the products and services.
• Coordinate on the scheduled sales and promotional activity with the team to ensure sales target and purchase budget achieved.
• Assist on the telemarketing including cold calling from customer data base to maintain good relationship with the regular customer.
• Maintain new merchandise record into stock card as and when required.
• Receive transfer in stocks and assist with monthly stock take.
• Ensure all requirements of cutting and servicing item from customers are in order and approved by superior.

Requirements

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant working experiences in retail industry or equivalent. Fresh graduates are encouraged to apply too.
• Strong business knowledge in retail management, sales and marketing and customer services.
• Good command of verbal and written English and Malay languages, ability to speak additional languages will be an added advantage. Priority will be given to candidates who are able to speak Thai or Mandarin, due to the domestic location’s customer base.
• Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service.
• Able to work as a team.
• Must be willing to work on shifts (retail hours) / weekends and public holidays.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.